Need help! PC Hard crashing/freezing making me hold power button to turn it off

[baezyyy]

Hey guys, reinstalling windows seemed to have helped. I hope! I'll see how it goes for the next few days. Any idea how reinstalling could have helped if it did? Was there some corrupt file even if I did all these scans?

 

[Colif]

could have been one of the drivers that was bad. Its impossible to tell without the dump files.

I would set PC up for minidumps like my 1st reply in post suggests, just in case.

But hopefully its fixed now.

 

[baezyyy]

For some reason I was able to do stuff on it 18 hours straight, no problems. Then it hard crashes again 40 mins after turning on my PC.

 

[baezyyy]

https://imgur.com/zIOAIbQ

View: https://i.imgur.com/zIOAIbQ.png


Now I just get BSOD while watching YT. The two errors I got. I guess this is just a hardware issue at this rate.

 

[Brian Boru]

Bummer

What was the last thing you added before this crash, hardware of software?

Remove it, see how goes.

I guess this is just a hardware issue at this rate

Sadly that's the most likely at this stage.

 

[baezyyy]

I assume it's Razer Synapse since I've been getting BSODs since installing it again 40 mins ago. How can I upload rar files? These BSODs were successful. Compared to before, I'd just hard freeze and my BSOD wouldn't even take place, I'd have to do a hard shutdown for those, but these last two BSODs made my PC restart on its own which I assume is normal for BSOD.

 

[baezyyy]

Here's a dropbox link of the two mini dumps if it helps.

112123-10843-01.zip

Shared with Dropbox

www.dropbox.com

I assume this is a completely separate issue from the hard crashes though.

 

[baezyyy]

I also just got some pop up saying "USB Controller Resources Exceeded" even though I unplugged my Elgato streaming card earlier and plugged in one of my older mice. So I only have my KB/Mouse/Headet plugged in. Is there a fix for that error?

I have all of this on reinstalled Windows.

https://imgur.com/f2D1EkJ

View: https://i.imgur.com/f2D1EkJ.png

 

[Brian Boru]

This is beyond my ken, so @Colif should be along soon to offer his expert advice—wishing you luck, you deserve a break after all this

 

[baezyyy]

Yeah, this has been causing me a headache for the last 2 weeks, haha. I can't even enjoy my new PC to the fullest because of all these issues. I could have shipped this back earlier in the month, but I was being stubborn because I'll have to pay $350 shipping both ways, so I wanted to just see what I can do to get it fixed from here.

 

[Colif]

notices he missed a few posts, sorry... my pc distracted me. Had my own problems to deal with.
did you grab all new drivers after the install?

So you have that many HID devices after a clean install?
Something not right
probably is synapse if PC was fine until you added it. Could be the device itself...

Try running the Hardware & Device troubleshooter

How to Run Hardware and Devices Troubleshooter on Windows 11/10 via Run

1. Press Windows + R to open Windows Run dialog.
2. Type msdt.exe -id DeviceDiagnostic in Run dialog and press Enter to open Hardware and Devices troubleshooter.
3. Click Next to run Hardware and Devices troubleshooter.

they hid it, it isn't in the normal troubleshooter area.

I will look at dumps.

report - mostly for me
dumps taking ages to run... 4 minutes for 1st one. second not so long. It has to collect info from internet to run anyway


File: 112123-10937-01.dmp (Nov 22 2023 - 15:59:13)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: win32kbase.sys (Process: csrss.exe)
Uptime: 0 Day(s), 0 Hour(s), 25 Min(s), and 46 Sec(s)

File: 112123-10843-01.dmp (Nov 22 2023 - 15:30:03)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
Probably caused by: ntkrnlmp.exe (Process: brave.exe)
Uptime: 0 Day(s), 0 Hour(s), 23 Min(s), and 02 Sec(s)
processes mentioned were what was running at time, not cause of crash

I can't see the cause but then I am not that amazing at reading these things.

If it happened just after installing Synapse, what do you use it for?

 

[D10S]

have you tried disabling ddr5 xmp profile ? this would explain both heavy/light load and idle bsod's.