Question white shark viking 2 C Letter not working

[ancitele]

I have a white shark viking 2 and the C letter and number 3 arent working sometimes they start working like now and sometimes they stop keyboard is old 1 month please help

 

[Oussebon]

Send it back for a replacement?

 

[Frindis]

What @Oussebon said is a good solution. I was about to post that you should clean the dust/gunk, but since it is 1 month, it is most likely because of something else. *looks at my own keyboard not been cleaned for a year*

 

[ancitele]

Is there an option that the computers motherboard is faulty

 

[Frindis]

@ancitele I hardly think so, since you are able to type.

 

[ancitele]

Sometimes the c letter starts working sometimes doesnt it used to happent that i press c letter like 20 time nothing will appear but like 2 min later it would start typing c

 

[ancitele]

I even deleted drivers for it using device manager but nothing happend

 

[Oussebon]

Why blame the motherboard of all things before the keyboard?

Boot Windows into safe mode

https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Type for several hours.

If the problem still happens, it's almost certainly a hardware issue and almost certainly a faulty keyboard tbh.

If the problem doesn't appear, it's some strange software issue.

Alternatively, report a fault with the keyboard, which it probably is, and ask for an exchange / RMA. If the new keyboard is fine or exhibits a different problem, you know it was a faulty keyboard.

 

[Lutfij]

If you want to blame the motherboard, we're going to need to know what the make and model of the board is and what BIOS version you're currently working with. On top of that if you want to rule out your system/motherboard as faulty, did you take the keyboard over to a donor system to see if the exact issue is found on donor system?