I feel like I am trying to fight a brick wall. A few days ago I received an email from Bethesda customer service. It said that my Fallout 76 account had been suspended for cheating. They pasted in a couple of paragraphs from the code of conduct that said no use of third party cheating software was allowed.
I have never used any third party software to cheat. I have never cheated or manipulated the game in any way. I have done nothing against the code of conduct that I agreed to.
I tried to contact Bethesda or ZeniMax Media support. I found that there is no phone number to call. There is no online chat. There is no support forum. The only way to contact them is through email, which they only respond to about once a day.
I found that the only to contest the ban was to submit a ticket to customer service.
When I tried to log on to my Bethesda account, It would not accept my password. I clicked on the “I forgot my password” link, which did nothing. I was not able to reset my password until the next day.
When I finally got into my account I tried to submit a ticket to customer service to dispute the false accusation of cheating. I used the drop-down menu to choose “My account was hacked or suspended” for the subject field. I had to fill out an online form that had required fields. Many of the drop-down menus that I had to choose from did not fit the problem I was having and there was no way to choose other options. One of the required fields was “date of account creation” which I did not remember. The form would not submit until I filled out the required field. I had to put in information I know was not right just to submit the ticket. I put in the comment field that the date of account creation was wrong because I could not remember when it was created.
I was frustrated and confused. Why would Bethesda accuse me of cheating when I had done nothing of the sort? I have been a huge Bethesda fan for years. I played Skyrim, Fallout 3, Fallout: New Vegas, Fallout 4, and now Fallout 76. I ended up submitting 4 different tickets.
I waited patiently for Bethesda to resolve the problem that was obviously an error. I was sure that they would see the error and reinstate my Fallout 76 account.
The first response I received from Bethesda support was an email telling me how to log on to my Bethesda account to find the date of account creation. This was the only thing in the ticket that they saw. They did not read the subject which said “My account was hacked or suspended”. I followed the instructions that they gave. It did not lead to information of when my account was created.
I responded by saying that my problem was not that I could not remember when my account was created but that it was hacked or suspended.
The second response from Bethesda support was a question asking me if there was another email I use because they said my email on file was not associated with a suspended account.
At this point I thought they were joking. I asked as much. There is clearly a ticket on my account that says “Account permanently suspended for cheating.” I gave them the ticket number. I pasted in a copy of the email they sent me saying my account was closed for cheating. I also included a screen shot of me trying to log into my Fallout 76 account and getting a message that says “Account not verified”.
It is like the left hand does not know what the right hand is doing.
Finally, I received an email stating the following.
“After a thorough review of your account, it has been determined that the account did in fact violate our Code of Conduct. We regret to inform you that your appeal for an account ban reversal is denied due to the evidence within our system for Cheating / Exploitation enabled via a third-party program. This account is no longer eligible to participate in Fallout 76 due to the offenses on this account. Due to the extent and scale of the violation, it has been decided that this account will remain ineligible to participate in Fallout 76 permanently. This decision was not made lightly, and it is final.”
I maintain that I have never cheated. They never gave me a chance to defend myself. They never provided the evidence that I cheated. It seems as if they don't care if I am innocent or not.
All I want to do is tell my story and find if there are other people who have been banned by Bethesda for no reason.
Mindshaker
I have never used any third party software to cheat. I have never cheated or manipulated the game in any way. I have done nothing against the code of conduct that I agreed to.
I tried to contact Bethesda or ZeniMax Media support. I found that there is no phone number to call. There is no online chat. There is no support forum. The only way to contact them is through email, which they only respond to about once a day.
I found that the only to contest the ban was to submit a ticket to customer service.
When I tried to log on to my Bethesda account, It would not accept my password. I clicked on the “I forgot my password” link, which did nothing. I was not able to reset my password until the next day.
When I finally got into my account I tried to submit a ticket to customer service to dispute the false accusation of cheating. I used the drop-down menu to choose “My account was hacked or suspended” for the subject field. I had to fill out an online form that had required fields. Many of the drop-down menus that I had to choose from did not fit the problem I was having and there was no way to choose other options. One of the required fields was “date of account creation” which I did not remember. The form would not submit until I filled out the required field. I had to put in information I know was not right just to submit the ticket. I put in the comment field that the date of account creation was wrong because I could not remember when it was created.
I was frustrated and confused. Why would Bethesda accuse me of cheating when I had done nothing of the sort? I have been a huge Bethesda fan for years. I played Skyrim, Fallout 3, Fallout: New Vegas, Fallout 4, and now Fallout 76. I ended up submitting 4 different tickets.
I waited patiently for Bethesda to resolve the problem that was obviously an error. I was sure that they would see the error and reinstate my Fallout 76 account.
The first response I received from Bethesda support was an email telling me how to log on to my Bethesda account to find the date of account creation. This was the only thing in the ticket that they saw. They did not read the subject which said “My account was hacked or suspended”. I followed the instructions that they gave. It did not lead to information of when my account was created.
I responded by saying that my problem was not that I could not remember when my account was created but that it was hacked or suspended.
The second response from Bethesda support was a question asking me if there was another email I use because they said my email on file was not associated with a suspended account.
At this point I thought they were joking. I asked as much. There is clearly a ticket on my account that says “Account permanently suspended for cheating.” I gave them the ticket number. I pasted in a copy of the email they sent me saying my account was closed for cheating. I also included a screen shot of me trying to log into my Fallout 76 account and getting a message that says “Account not verified”.
It is like the left hand does not know what the right hand is doing.
Finally, I received an email stating the following.
“After a thorough review of your account, it has been determined that the account did in fact violate our Code of Conduct. We regret to inform you that your appeal for an account ban reversal is denied due to the evidence within our system for Cheating / Exploitation enabled via a third-party program. This account is no longer eligible to participate in Fallout 76 due to the offenses on this account. Due to the extent and scale of the violation, it has been decided that this account will remain ineligible to participate in Fallout 76 permanently. This decision was not made lightly, and it is final.”
I maintain that I have never cheated. They never gave me a chance to defend myself. They never provided the evidence that I cheated. It seems as if they don't care if I am innocent or not.
All I want to do is tell my story and find if there are other people who have been banned by Bethesda for no reason.
Mindshaker
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