windows security

[samisaiffee]

i know i shouldnt be asking it here but i have an issue with my pc where i cant open windows security its just asking me to install a software from microsoft store is anyone willing to help

 

[Colif]

Which version of windows? 10 or 11?

have you looked on windows store? could be you need an update?
I would run windows update as well

does it say what you need?

 

[Brian Boru]

Welcome to the forum

If it's Windows Defender, go ahead and install it.

If not, what is the software?

MS store should be safe, don't worry about going there.

 

[Colif]

Windows defender should be installed already. Neither 10 or 11 will let you remove it. You can disable it but its still there in most cases.

Screenshots of the message would be good. Sounds suspect to me.

I would run malwarebytes and check PC is okay -- https://www.malwarebytes.com/mwb-download

 

[Brian Boru]

Sounds suspect to me.

I would run malwarebytes and check

Yeah, we need more info to clarify—could indeed be malware masquerading.

 

[samisaiffee]

Which version of windows? 10 or 11?

have you looked on windows store? could be you need an update?
I would run windows update as well

does it say what you need?

windows 11 i'll try updating it and let you know if its fixed

 

[samisaiffee]

Welcome to the forum

If it's Windows Defender, go ahead and install it.

If not, what is the software?

MS store should be safe, don't worry about going

Windows defender should be installed already. Neither 10 or 11 will let you remove it. You can disable it but its still there in most cases.

Screenshots of the message would be good. Sounds suspect to me.

I would run malwarebytes and check PC is okay -- https://www.malwarebytes.com/mwb-download

i cant download the malwarebytes app its restricted in my country and here's the link to the screenshot https://ibb.co/m8fq6yq

 

[samisaiffee]

Which version of windows? 10 or 11?

have you looked on windows store? could be you need an update?
I would run windows update as well

does it say what you need?

i did the update and nothing happened

 

[Lutfij]

Can you pass on a screenshot of all apps installed?
Start>type Control Panel>hit Enter>Uninstall a program.

 

[Brian Boru]

Posted within a quoted message:

"here's the link to the screenshot https://ibb.co/m8fq6yq"

That looks very suspicious to me, almost definitely malware. You need to scan your system.

Also posted:

"malwarebytes app its restricted in my country"

That's weird, what country?

 

[Lutfij]

Posted within a quoted message:
"here's the link to the screenshot https://ibb.co/m8fq6yq"
That page doesn't exist. The requested page was not found.

That's odd. Lemme go fire it up with another browser. I see it now. I've never seen it, OP, where did you source the installer for your OS?

Try this out;

Redirecting

but I'm not a fan of registry editing. As such, backup any and or all mission critical data if you have any on your OS drive.

 

[COLGeek]

MWB could be restricted for use by EU countries, I suppose. An alternative would be Hitman Pro.

HitmanPro and HitmanPro.Alert. Advanced Malware Scanning, Detection and Removal Tools.

HitmanPro cleans malware, viruses, trojans, keyloggers, rootkits, trackers, ransomware and spyware while HitmanPro.Alert provides continuous scanning in real time.

www.hitmanpro.com

Use the free trial.

Updating legit Defender should be part of the normal Windows Update process. There does seem to be something else in play here.

Scan and share the results.

By the way, are all of your applications, games, and operating system from legit sources?

 

[Colif]

That seems to have happened a lot 2 years ago

which version of win 11?

1. right click start
   
2. choose run...
   
3. type winver and press enter
   
4. current version is 23H2
   

Might find an answer on: (Its Microsoft)

Redirecting

 

[Colif]

Posted within a quoted message:
"here's the link to the screenshot https://ibb.co/m8fq6yq"
That page doesn't exist. The requested page was not found.

it must be you Lutfi as I can see the image, Its how I found out what error he was getting.