customer services strike again !

[mjs warlord]

A long time ago i made a thread about having a lot of games on disc that i cant use on a new pc because the id code and email address are already in use .... they BY ME.
I have never got anyone to issue me with a replacement code and one support said scan the receipt of your game to prove purchase and we will help you.

I now have another case of cant help wont help

I uninstalled Dragonheir because my ssd was getting full and then i put it on a new one. In the mean time they did some sort of account migration and you have to login with face ache , apple id or google. I tried google as its the only option i could use and it wont let me in so i sent as much information as possible to them but they just keep saying LOG IN to your account for your user id etc and we will help you ... which part of I CANT LOG IN ... dont they understand.

 

[JCgames]

I find if you call them it can be more helpful. Though that can be harder for smaller and indy stuff.

 

[mjs warlord]

I find if you call them it can be more helpful. Though that can be harder for smaller and indy stuff.

My last sentence is the clue to my problem.....
LOG IN to your account for your user id etc and we will help you ... which part of I CANT LOG IN ... dont they understand.

Hmmmm i bet if i sent them an abuse email they would be able to find my account and delete it.

 

[Frindis]

Some are not even remotely helpful either, like with BattleStates Games. I tried to get my Tarkov account back a few years ago and they refused to help me, even if I had my account name, e-mail, knew what was in my inventory the last time I played, and roughly how long it was since I played. Even the suggestion of showing ID to compare it to the account info would not be enough. So yeah, some are just unwilling to the point of being scummy.

 

[mjs warlord]

When i find a good game i absolutely hammer it and thats why my satisfactory save has 4,000+ hours on it , i do get some puzzle games like The Room series and The house of Da Vinci series when i run out of things to do on satisfactory.

In the last year or so i have become very disillusioned with the games industry , most of them take your money and leave you to fend for yourself when things go wrong. In the T & C's they warn you not to hack/cheat then you go into the chatrooms and players are openly offering cheats and exploits for sale.

Hackers and cheats are getting out of control to the point where i look at a game and ask if their are any cheaters in it , and again when the answer is yes some players say the devs dont care

 

[Frindis]

It depends on the company. Some are much better at banning and have good customer support while others will even keep bots and the like in their games to profit from them. Some GMs (ingame support) like in WoW for example would even close player reports without helping the player, but saying that they did so they could get daily quota and look better on paper.

I don't think it is that bad yet, but I also think that moving away from your typical AAA(A) game is the wisest choice when avoiding them. Like if you play COD, WOW, or similar types of games you will be more prone to see them.

It also depends a bit on what ranking a person have in the game as you will often find more hacks/bots in low-ranked games because they are just bad at playing. Either they will not have the skills to get ranked or they will get reported because the better players know how the game plays and can spot them miles away. Even some pro players cheat from time to time, but it would be extremely hard not to get spotted by professionals.

In Escape from Tarkov, some hackers would use see-through walls hacks and then use a wiggle *moving their body side to side" to communicate with other hackers that they were also shady. That way they could both kill players and take loot but without killing each other. Pretty nasty stuff, but thankfully most games have admins that know their stuff and can spot them.

 

[mjs warlord]

UPDATE..... i finally bit the bullet and gave up on Dragonheir customer services.
4 emails later they are saying they cant help me get to my game unless i can log in to tell them what my id number is.

I uninstalled the game and sent them a very unpolite email to say i will never use anymore of their games or micropayments and i also wished them all an unhappy christmas and a shitty new year.

maybe i should have used fewer words and just said F*** you

 

[ZedClampet]

Kind of funny, but about 10 years ago, I sent EA an email saying that I had bought NFL Head Coach when it released in 2006 and that I couldn't find the discs anymore and the game didn't seem to be for sale anymore and was there anything they could do. Less than 24 hours later, without showing any proof of purchase or anything, they sent me a link where I could download a DRM free version of the game.

 

[mjs warlord]

Kind of funny, but about 10 years ago, I sent EA an email saying that I had bought NFL Head Coach when it released in 2006 and that I couldn't find the discs anymore and the game didn't seem to be for sale anymore and was there anything they could do. Less than 24 hours later, without showing any proof of purchase or anything, they sent me a link where I could download a DRM free version of the game.

Well count yourself lucky in 2003 i got ea sim city and the disc had a crack in it so i sent it to them. They emailed me to say not damaged but wanted to sell me another copy ???? I said no so they sent mine back with the crack still in it.

 

[Alm]

I bought CorelCAD off humble bundle. When I reinstalled it when getting a new computer a few months ago it asked for my activation key. I typed in the key and I got an error message saying that the authentication servers no longer exist and I couldn’t use it.

 

[mjs warlord]

I bought CorelCAD off humble bundle. When I reinstalled it when getting a new computer a few months ago it asked for my activation key. I typed in the key and I got an error message saying that the authentication servers no longer exist and I couldn’t use it.

Despite sending the makers of dragonheir a really shitty reply they sent me another reply that is identical to all the others so i think that instead of reading what i send them they are just sending out a standard reply that they are copy/pasting from a template. I dont know what country they are in but they go to inbox at around 2am england time.

 

[ZedClampet]

Despite sending the makers of dragonheir a really shitty reply they sent me another reply that is identical to all the others so i think that instead of reading what i send them they are just sending out a standard reply that they are copy/pasting from a template. I dont know what country they are in but they go to inbox at around 2am england time.

I can't get into my Rockstar account, and their emaiis to let me reset my account don't work, and you can't do anything on their website unless you can log in, so that account is just lost.