Blue Screen SYSTEM_SERVICE_EXCEPTION

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volkanavci

volkanavci

Mar 18, 2024
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************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds
Click to expand...

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.015 seconds
Click to expand...
----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\volka\Desktop\031824-10031-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff802`23000000 PsLoadedModuleList = 0xfffff802`23c13530
Debug session time: Mon Mar 18 05:52:00.700 2024 (UTC + 3:00)
System Uptime: 1 days 5:00:10.295
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
..............................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`010a1018). Type ".hh dbgerr001" for details
Loading unloaded module list
...............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`234177f0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffa686`74ef6030=000000000000003b
2: kd> !analyze -v
*******************************************************************************
  • *
  • Bugcheck Analysis *
  • *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8022322c74c, Address of the instruction which caused the BugCheck
Arg3: ffffa68674ef6980, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1125

Key : Analysis.Elapsed.mSec
Value: 11056

Key : Analysis.IO.Other.Mb
Value: 28

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 34

Key : Analysis.Init.CPU.mSec
Value: 281

Key : Analysis.Init.Elapsed.mSec
Value: 490312

Key : Analysis.Memory.CommitPeak.Mb
Value: 100

Key : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key : Bugcheck.Code.TargetModel
Value: 0x3b

Key : Dump.Attributes.AsUlong
Value: 1008

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_dxgkrnl!operator_new

Key : Failure.Hash
Value: {c60f340f-4f53-1790-5405-773a900f1a75}


BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8022322c74c

BUGCHECK_P3: ffffa68674ef6980

BUGCHECK_P4: 0

FILE_IN_CAB: 031824-10031-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump

CONTEXT: ffffa68674ef6980 -- (.cxr 0xffffa68674ef6980)
rax=fff7e28bcb79e888 rbx=0000000000000008 rcx=0000000000000000
rdx=ffffe28bd1b55888 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8022322c74c rsp=ffffa68674ef73a0 rbp=0000000000000000
r8=ffffe28bd1b55888 r9=ffffe28bd1b55898 r10=ffffe28bbe6002d0
r11=ffffe28bc79d1888 r12=ffffe28bc79d1888 r13=ffffe28bc225a000
r14=ffffe28bc2324038 r15=ffffe28bc8a80fe8
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246
nt!RtlRbRemoveNode+0x50c:
fffff802`2322c74c f6401001 test byte ptr [rax+10h],1 ds:002b:fff7e28b`cb79e898=??
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: explorer.exe

STACK_TEXT:
ffffa686`74ef73a0 fffff802`2322add1 : 00000000`00000000 ffffa686`74ef75a1 00000000`0000004d 00000000`00000000 : nt!RtlRbRemoveNode+0x50c
ffffa686`74ef73d0 fffff802`2322abe7 : ffffa686`74ef7bc8 00000000`00000000 00000000`00000000 fffff802`23c143e0 : nt!RtlpHpVsChunkSplit+0x41
ffffa686`74ef7470 fffff802`2325735e : 00000000`0000004d 00000000`000004c0 ffffce81`0000004e 00000010`23210519 : nt!RtlpHpVsContextAllocateInternal+0x227
ffffa686`74ef74e0 fffff802`23256c1f : 00000000`00000000 ffffe28b`cbc7d9a0 00000000`4b677844 00000000`000000ff : nt!ExAllocateHeapPool+0x70e
ffffa686`74ef7600 fffff802`23aad68d : 00000000`00000102 00000000`00000001 00000000`00000001 00000001`00000000 : nt!ExpAllocatePoolWithTagFromNode+0x5f
ffffa686`74ef7650 fffff802`3c8174f2 : ffffa686`74ef7c5c 00000000`00000000 00000000`00000000 00000000`00020000 : nt!ExAllocatePool2+0xdd
ffffa686`74ef7700 fffff802`3c99d329 : 80000002`2042c867 00000000`00000000 ffffa686`74ef77d0 ffffe28b`cca0a820 : dxgkrnl!operator new+0x32
ffffa686`74ef7730 fffff802`3c99c5a0 : ffff868d`09a2fd00 ffffa686`74ef7ea0 00000000`00000000 ffffffff`ffffffff : dxgkrnl!DXGDEVICE::CreateAllocation+0xb49
ffffa686`74ef7b50 fffff802`3c9dd4bb : 00007ffb`05a30000 00000000`00000010 ffff868d`10e84080 00000000`00000001 : dxgkrnl!DxgkCreateAllocationInternal+0x5e0
ffffa686`74ef7df0 fffff802`2342c9e8 : ffff868d`10e84080 00000000`00000000 00000000`0c33e440 ffff868d`00000000 : dxgkrnl!DxgkCreateAllocation+0xb
ffffa686`74ef7e20 00007ffb`02f34c34 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`04265c58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`02f34c34


STACK_COMMAND: .process /r /p 0x3f800000; .cxr 0xffffa68674ef6980 ; kb

SYMBOL_NAME: dxgkrnl!operator new+32

MODULE_NAME: dxgkrnl

IMAGE_NAME: dxgkrnl.sys

IMAGE_VERSION: 10.0.22621.3296

BUCKET_ID_FUNC_OFFSET: 32

FAILURE_BUCKET_ID: AV_dxgkrnl!operator_new

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c60f340f-4f53-1790-5405-773a900f1a75}

Followup: MachineOwner
 
Brian Boru

Brian Boru

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Aug 25, 2020
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Welcome to the forum :)

Did you have a comment or question about the above?

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If you're looking for advice, the best way to get it is by providing as much information as possible right from the start. This allows other readers the context they need to point you in the right direction. Here are some suggestions to improve your chances of getting solid answers: What should...
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ZedClampet

ZedClampet

Community Contributor
Jan 14, 2020
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volkanavci said:
************* Preparing the environment for Debugger Extensions Gallery repositories **************
ExtensionRepository : Implicit
UseExperimentalFeatureForNugetShare : true
AllowNugetExeUpdate : true
NonInteractiveNuget : true
AllowNugetMSCredentialProviderInstall : true
AllowParallelInitializationOfLocalRepositories : true

EnableRedirectToV8JsProvider : false

-- Configuring repositories
----> Repository : LocalInstalled, Enabled: true
----> Repository : UserExtensions, Enabled: true



************* Waiting for Debugger Extensions Gallery to Initialize **************


----> Repository : UserExtensions, Enabled: true, Packages count: 0
----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\volka\Desktop\031824-10031-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is:
Windows 10 Kernel Version 22621 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff802`23000000 PsLoadedModuleList = 0xfffff802`23c13530
Debug session time: Mon Mar 18 05:52:00.700 2024 (UTC + 3:00)
System Uptime: 1 days 5:00:10.295
Loading Kernel Symbols
..

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

.............................................................
................................................................
..............................................................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`010a1018). Type ".hh dbgerr001" for details
Loading unloaded module list
...............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`234177f0 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffa686`74ef6030=000000000000003b
2: kd> !analyze -v
*******************************************************************************
  • *
  • Bugcheck Analysis *
  • *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the BugCheck
Arg2: fffff8022322c74c, Address of the instruction which caused the BugCheck
Arg3: ffffa68674ef6980, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 1125

Key : Analysis.Elapsed.mSec
Value: 11056

Key : Analysis.IO.Other.Mb
Value: 28

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 34

Key : Analysis.Init.CPU.mSec
Value: 281

Key : Analysis.Init.Elapsed.mSec
Value: 490312

Key : Analysis.Memory.CommitPeak.Mb
Value: 100

Key : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key : Bugcheck.Code.TargetModel
Value: 0x3b

Key : Dump.Attributes.AsUlong
Value: 1008

Key : Dump.Attributes.DiagDataWrittenToHeader
Value: 1

Key : Dump.Attributes.ErrorCode
Value: 0

Key : Dump.Attributes.KernelGeneratedTriageDump
Value: 1

Key : Dump.Attributes.LastLine
Value: Dump completed successfully.

Key : Dump.Attributes.ProgressPercentage
Value: 0

Key : Failure.Bucket
Value: AV_dxgkrnl!operator_new

Key : Failure.Hash
Value: {c60f340f-4f53-1790-5405-773a900f1a75}


BUGCHECK_CODE: 3b

BUGCHECK_P1: c0000005

BUGCHECK_P2: fffff8022322c74c

BUGCHECK_P3: ffffa68674ef6980

BUGCHECK_P4: 0

FILE_IN_CAB: 031824-10031-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
Kernel Generated Triage Dump

CONTEXT: ffffa68674ef6980 -- (.cxr 0xffffa68674ef6980)
rax=fff7e28bcb79e888 rbx=0000000000000008 rcx=0000000000000000
rdx=ffffe28bd1b55888 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8022322c74c rsp=ffffa68674ef73a0 rbp=0000000000000000
r8=ffffe28bd1b55888 r9=ffffe28bd1b55898 r10=ffffe28bbe6002d0
r11=ffffe28bc79d1888 r12=ffffe28bc79d1888 r13=ffffe28bc225a000
r14=ffffe28bc2324038 r15=ffffe28bc8a80fe8
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050246
nt!RtlRbRemoveNode+0x50c:
fffff802`2322c74c f6401001 test byte ptr [rax+10h],1 ds:002b:fff7e28b`cb79e898=??
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: explorer.exe

STACK_TEXT:
ffffa686`74ef73a0 fffff802`2322add1 : 00000000`00000000 ffffa686`74ef75a1 00000000`0000004d 00000000`00000000 : nt!RtlRbRemoveNode+0x50c
ffffa686`74ef73d0 fffff802`2322abe7 : ffffa686`74ef7bc8 00000000`00000000 00000000`00000000 fffff802`23c143e0 : nt!RtlpHpVsChunkSplit+0x41
ffffa686`74ef7470 fffff802`2325735e : 00000000`0000004d 00000000`000004c0 ffffce81`0000004e 00000010`23210519 : nt!RtlpHpVsContextAllocateInternal+0x227
ffffa686`74ef74e0 fffff802`23256c1f : 00000000`00000000 ffffe28b`cbc7d9a0 00000000`4b677844 00000000`000000ff : nt!ExAllocateHeapPool+0x70e
ffffa686`74ef7600 fffff802`23aad68d : 00000000`00000102 00000000`00000001 00000000`00000001 00000001`00000000 : nt!ExpAllocatePoolWithTagFromNode+0x5f
ffffa686`74ef7650 fffff802`3c8174f2 : ffffa686`74ef7c5c 00000000`00000000 00000000`00000000 00000000`00020000 : nt!ExAllocatePool2+0xdd
ffffa686`74ef7700 fffff802`3c99d329 : 80000002`2042c867 00000000`00000000 ffffa686`74ef77d0 ffffe28b`cca0a820 : dxgkrnl!operator new+0x32
ffffa686`74ef7730 fffff802`3c99c5a0 : ffff868d`09a2fd00 ffffa686`74ef7ea0 00000000`00000000 ffffffff`ffffffff : dxgkrnl!DXGDEVICE::CreateAllocation+0xb49
ffffa686`74ef7b50 fffff802`3c9dd4bb : 00007ffb`05a30000 00000000`00000010 ffff868d`10e84080 00000000`00000001 : dxgkrnl!DxgkCreateAllocationInternal+0x5e0
ffffa686`74ef7df0 fffff802`2342c9e8 : ffff868d`10e84080 00000000`00000000 00000000`0c33e440 ffff868d`00000000 : dxgkrnl!DxgkCreateAllocation+0xb
ffffa686`74ef7e20 00007ffb`02f34c34 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x28
00000000`04265c58 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffb`02f34c34


STACK_COMMAND: .process /r /p 0x3f800000; .cxr 0xffffa68674ef6980 ; kb

SYMBOL_NAME: dxgkrnl!operator new+32

MODULE_NAME: dxgkrnl

IMAGE_NAME: dxgkrnl.sys

IMAGE_VERSION: 10.0.22621.3296

BUCKET_ID_FUNC_OFFSET: 32

FAILURE_BUCKET_ID: AV_dxgkrnl!operator_new

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {c60f340f-4f53-1790-5405-773a900f1a75}

Followup: MachineOwner
Click to expand...
This doesn't really tell us anything except that you had a critical system error that caused a crash. What were you doing when this happened?
 
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