Please help me play 3 out of 10 black screen and only music

[PookieNumNums]

I just got the game 3 out of 10 free from Epic. When I launch it I only hear a little bit of music. Black screen and the mouse cursor. Please help! Windows 10 ( Thank you for moving to appropriate forum )

 

[Oussebon]

What is the full spec of your PC?

If you don't know, download the free version of Speccy and post a screenshot (you can upload screenshots to a site like Imgur and link them here)

What monitor are you using?

Do other games work normally?

Some games can require you have have certain Windows feature packs as per:

Thronebreaker: The Witcher Tales - Black screen on launch.

Installing the Media Feature Pack should solve this issue, please download the correct version of the pack from the following website:https://support.microsoft.com/help/3145500/media-feature-pack-l...

support.gog.com

In the case of Gwent I installed the following (for my version of Windows 10)

https://www.microsoft.com/en-us/p/web-media-extensions/9n5tdp8vcmhs

https://www.microsoft.com/en-us/p/heif-image-extensions/9pmmsr1cgpwg

https://www.microsoft.com/en-us/p/hevc-video-extensions-from-device-manufacturer/9n4wgh0z6vhq

https://www.microsoft.com/en-us/p/vp9-video-extensions/9n4d0msmp0pt

And it then worked. It may well not be the case for you, but it should be a benign thing to try - as long as you have the relevant version of Windows.

 

[PookieNumNums]

Most games play just fine. I have had this happen before with another Epic game that was free. I didn't bother seeking help that time. I am using a Philips Roku Television as a monitor. ( Maybe this is the problem? )

Operating System
Windows 10 Home 64-bit
CPU
Intel Core i7 4790K @ 4.00GHz 42 °C
Haswell 22nm Technology
RAM
16.0GB Dual-Channel DDR3 @ 798MHz (10-10-10-27)
Motherboard
Gigabyte Technology Co. Ltd. Z97X-Gaming 7 (SOCKET 0) 35 °C
Graphics
32PFL4664/F7 (1920x1080@60Hz)
Intel HD Graphics 4600 (Gigabyte)
4095MB NVIDIA GeForce GTX 970 (MSI) 38 °C
ForceWare version: 451.67
SLI Disabled
Storage
238GB Crucial_CT256MX100SSD1 (SATA (SSD)) 39 °C
931GB Western Digital WDC WD1003FZEX-00MK2A0 (SATA ) 33 °C
Optical Drives
HL-DT-ST DVDRAM GH24NSB0
Audio
High Definition Audio Device

 

[Jonny3008]

Jo have same prob . Think is because HD try over VGA^^