Facebook help for my mother. Please help.

[RSV.]

I am pretty sure my moms Facebook has been hacked. And I am stumped as to what to do? First of all her password we type in and I changed it a long time ago is not vialled. I got the password on a sticky not on my old tablet. Second it has a different email that is unrecognizable. She did not change it either. It says tap to confirm new email. No I have not done that. And she does not know how. She is computer illiterate. She uses facebook on her phone.

So I cannot add a new email because it needs the password to to that. And I cannot change the password because it needs a Email to send the number to change the password. So I am stumped? She is in her 1960's and does not understand what I am talking about. So should she delete the Facebook account and start over? She told me she does want to do that. Or since Facebook is no help what should I do? Does anyone have any tips to help me understand what to do?

I also have a old Facebook account that has been hacked. They changed my password and Email. They are using my old account. And trust me Facebook is no help. I should know. Now I got a new account. So that happened a long time ago.

Now back to my mothers account. Not mine. What should she do? Since she is in the account using it. And like I said the password and email is trying to be changed. It will not let me add here Email. If she logs out or Facebook logs here out she will have a hard time recovering here account.

It asked for my ID for mine I would not give it. So I know she will not either. Please help me figure out what to do for my mother. I know this is not game related. Thanks.

 

[Why_Me]

I am pretty sure my moms Facebook has been hacked. And I am stumped as to what to do? First of all her password we type in and I changed it a long time ago is not vialled. I got the password on a sticky not on my old tablet. Second it has a different email that is unrecognizable. She did not change it either. It says tap to confirm new email. No I have not done that. And she does not know how. She is computer illiterate. She uses facebook on her phone.

So I cannot add a new email because it needs the password to to that. And I cannot change the password because it needs a Email to send the number to change the password. So I am stumped? She is in her 1960's and does not understand what I am talking about. So should she delete the Facebook account and start over? She told me she does want to do that. Or since Facebook is no help what should I do? Does anyone have any tips to help me understand what to do?

I also have a old Facebook account that has been hacked. They changed my password and Email. They are using my old account. And trust me Facebook is no help. I should know. Now I got a new account. So that happened a long time ago.

Now back to my mothers account. Not mine. What should she do? Since she is in the account using it. And like I said the password and email is trying to be changed. It will not let me add here Email. If she logs out or Facebook logs here out she will have a hard time recovering here account.

It asked for my ID for mine I would not give it. So I know she will not either. Please help me figure out what to do for my mother. I know this is not game related. Thanks.

She can make a new account and report it to Facebook. Once she gets control of her original account she can set it up to a cell phone text alert if anyone tries to change her account.

 

[Pvt.Vegemite]

.... I got the password on a sticky not on my old tablet. ........

There is one of your problems right there. Anyone can access that password if they want to. Passwords should be encrypted, not put on an app in plain text.
As for the FB account. Delete it and start again.

 

[RSV.]

There is one of your problems right there. Anyone can access that password if they want to. Passwords should be encrypted, not put on an app in plain text.
As for the FB account. Delete it and start again.

No you do not understand. The old password was on a old tablet not on the internet. Not in a app. No one could get it. Someone hacked her and changed the password. And tried to add a new email account. The old Email is not recognized. And I cannot change the password without a Email. And cannot make a new email without the password. I am stumped.

So let's talk about my old account since you are helpful. My old account the password was lost along time ago. So I created a new account. I got the password to my old account later on. So I had 2 accounts. Now last year some guy took it over the old one. Changed the password and Email. And I cannot get it back. Facebook is no help either. They said for me to leave the guy alone. They think I am trying to be him. Funny.

So how can I get my old Facebook back and delete it? My family put on the Facebook page this guy hacked my family's old page. He deletes it. Thanks for the reply.

 

[Brian Boru]

You and your mom should contact any FB friends and warn them to beware of any messages coming from the hacked accounts.

 

[RSV.]

You and your mom should contact any FB friends and warn them to beware of any messages coming from the hacked accounts.

Ok so I cannot do nothing about my old Facebook account? Even when it reported? Bummer. A lady on YouTube got in touch with attorney General through a loophole. they responded and got Facebook to Respond to her. She got her page back. I think she used hers for business?


So for moms I am going to save here pictures. The notify through messenger her friends and tell them to befriend her again.

She cannot see any messages through her messenger. It says it needs a pin number. I read online that some people got notified that they needed to do the same. And it is a new thing they will be doing to everyone. My mom got to be a test subject. she hates that.

So after I get her another free account I will give messenger a pin number. They said it was for security purpose. Thanks for the reply. If she was not still logged in she would not be able to access the account. A person has her pictures and made a spoof account. I think that is somehow they got her info and changed it?

Smart little boogers. I know a lot about computers. But I do not know everything.

 

[Brian Boru]

so I cannot do nothing about my old Facebook account?

I have no idea, I don't use FB or know any details about it. Good luck sorting out this mess

 

[RSV.]

There is one of your problems right there. Anyone can access that password if they want to. Passwords should be encrypted, not put on an app in plain text.
As for the FB account. Delete it and start again.

OK so I found out they did not change her phone number. Can I change the password and email with her phone number without logging out? If I log out I cannot log back in.

 

[Alm]

Does this link help?

https://m.facebook.com/login/identify/?ctx=recover&c&multiple_results=0&from_login_screen=0

 

[Belfast07]

They could've infected the phone with malware. Here are some signs that you could check: https://www.salvagedata.com/facebook-data-breach-how-to-know-if-youre-affected/.
My suggestion? Delete the account and make a new one.

 

[COLGeek]

Once these messes are resolved, I strongly suggest enabling 2FA to ensure this doesn't happen again.

 

[Colif]

hope its fixed by now, post is from March.

 

[ZedClampet]

hope its fixed by now, post is from March.

She's probably lost two more accounts since then. But she's in her 1960s, which is almost 2000 years older than the next oldest customer, so it's remarkable she can use Facebook at all.

 

[RSV.]

hope its fixed by now, post is from March.

She's probably lost two more accounts since then. But she's in her 1960s, which is almost 2000 years older than the next oldest customer, so it's remarkable she can use Facebook at all.

It is still the same account. I got to get her a new Email. And change the password they changed by sending it to her phone only. Then change the email. Then get rid of the other account she created. She dose not use it.

Then get rid of a fake account she never created using her picture. It is a mess. Someone created an account trying to be her and faking it.

 

[JarlBSoD]

Not to be rude or anything, just trying to help here. If you have had 2 accounts hacked and save passwords on stickynotes, you should probably read up abit on how to create good strong passwords and how to store them to minimize the risk of someone getting access to them. I would personally recomend a program like Bitwarden or 1password to help you keep passwords safer DON'T FOR THE LOVE OF BELSEBUB USE LASTPASS!

 

[RSV.]

Not to be rude or anything, just trying to help here. If you have had 2 accounts hacked and save passwords on stickynotes, you should probably read up abit on how to create good strong passwords and how to store them to minimize the risk of someone getting access to them. I would personally recomend a program like Bitwarden or 1password to help you keep passwords safer DON'T FOR THE LOVE OF BELSEBUB USE LASTPASS!

We saved her password on on sticky notes. On a very old tablet. No one from the internet could get it. No one. She uses her phone to access Facebook. But someone hacked her account. How I do not know? Changed the password and Email. If she logs out she cannot get back in. She also used a new tablet bought just for her. Now she never touches it.

Mom created another account. That is how I found out her being hacked. I said why would you do that. She said I did not know I created one. What I said? So somehow I got her in the old account. I found out they changed her email and password. It happened the day Facebook went down.

The new one she created needs to be deleted. The one she always uses needs a new password and she needs a email. After I set up the new email because she no longer works at the school system. So she no longer has the email account she used. She did not know it and tell me that she did not have one. Dad said I could have told you that. I worked for the school. He was an officer. He did not tell me either.

I can get a new temporary password sent to her phone. I use AT@T. So I am trying to set up another email for here using AT@T. Then change the email and password. I do not know how to create a second email through AT@T.

And also someone else has her picture with a fake account not being used. We need to report it. So I will delete her new account as soon as I fix the old one. If she logs out she cannot get back in.

And as for my old Facebook account someone took it and hacked it. Now they pretend to be me. And I cannot get it back. It happened last year. Facebook does nothing and will do nothing about my old account. My password was never saved on sticky notes. It was written down on paper. And saved by Google password manager. They hacked it my Facebook not Google account and took it over. Others are in the same boat. I read online. They could do nothing either about theirs being hacked as well.

 

[mjs warlord]

This story is a perfect example of why i stopped using all social media.
I set up a face book account just to play a few games BEFORE i got round to doing a profile i started getting emails saying xyz in xyz country is offended by content you are posting.

I managed to get into my profile because at that point they had only changed password so all i did was enter forgot password. I was shocked at the detail of what was supposed to be me. I tried 3 times to close the account but the person hitting my profile just kept stopping the burn out / shut down process.

I finally post that the photo was me but nothing else was and i printed it off in case i got a knock on the door from the authorities .... and yes what was online really was that bad.