Beware ASUS customer service and RMA

[Zed Clampet]

Asus' tone deaf response to ongoing RMA support issues isn't going to encourage me to keep recommending Asus tech

Asus has apologised 'for any confusion' RMA customers might have experienced and is implementing three 'actions to optimize the customer repair experience' effective from today.

www.pcgamer.com

 

[Colif]

Asux... Oh wait, I typed that wrong

They used to be good, I had 5 of their motherboards in a row... its only in the last 5 years they have become bad. I never had to deal with customer service though, their hardware was good enough to not need it.

I wouldn't buy any of their hardware now anyway as they insist on using Armory Crate for any driver installs, and I don't need it on my PC thanks. Seen it cause problems for others too many times. Its actually one of the main reasons I didn't buy their keyboard last year. Same with Razer & Synapse. Driver packages that want to run your PC.

 

[red_5ive]

I bought an Asus RTX 4070S a few months ago, having not been aware of any support/RMA issues. I'd also been using MSI hardware the last few builds ,and I've heard rotten stuff about their support/RMA process (or lack of) as well. Fortunately I haven't had to reach out for support as otherewise MSI's hardware has still been pretty solid (knock on wood).

It makes me miss EVGA. They were on top of things. I hate to say it, but they were U.S. based and had a center/operations not too far from me.

 

[Brian Boru]

Jayz is also unhappy with ASUS at the moment, re motherboard shenanigans with Intel CPUs:

View: https://www.youtube.com/watch?v=D3StcUhVRWQ

 

[Colif]

Almost every motherboard maker messed with the Intel Specs for 13900k/14900k.
One of the few times being on cutting edge cuts both ways.
Asus just might take a while to get it right.