Question USB on motherboard not working, send help

[hainam_rice]

I recently built a PC (first time) , problem is my the USB port on the motherboard is not working, when I plugged in my keyboard the lights light up but when I type something it doesn't work. the other ports works but is just that one USB 2.0 port not working properly, is there anyways I can fix it?

number 6 is not working


components I used:
motherboard: MSI b550 A-pro
CPU: Ryzen7 3700x
ram: corsair vengeance LPX 2x8 3200Mhz
graphic card: gigabyte 1660 super
PSU: AeroCool LUX 550w 80+ bronze
SSD: Kingston A400 240GB SATA3 2.5" SSD Internal

 

[FreezerBurn]

Just off the top of my head, have you tried a different keyboard? Also what brand and model is the keyboard? Understand that there are some keyboards that are USB 3.0, this mean while you can plug it into a 2.0 it will not run at 3.0 speeds. This means it will not function properly, make sure you plug in blue USBs to blue USBs.

 

[hainam_rice]

Just off the top of my head, have you tried a different keyboard? Also what brand and model is the keyboard? Understand that there are some keyboards that are USB 3.0, this mean while you can plug it into a 2.0 it will not run at 3.0 speeds. This means it will not function properly, make sure you plug in blue USBs to blue USBs.

for the brand.. lets just say it's a cheap local brand keyboard, but judging from the USB plug it looks 2.0 but other than that i plugged my keyboard to another USB port the keyboard still works fine. I've tried plugging in a flash disc, same thing like the keyboard, it didn't read the device, nor any notification that a device is plugged in ykw i mean.

 

[FreezerBurn]

Other than making sure you installed the drivers with the board, I would get with MSI tech support about the board.
MSI Support

 

[hainam_rice]

Other than making sure you installed the drivers with the board, I would get with MSI tech support about the board.
MSI Support

ok so I've installed the drivers and the BIOS, and still nothing. I think is the Encapsulated plug itself being broken idk

 

[FreezerBurn]

I personnaly get with MSI and get a new board.