Redragon k550 Keyboard "device is not detected" problem

Jul 13, 2022
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hi i recently bought redragon k550 yama rgb-1 version 2 and downloaded the software from this page https://redragonshop.com/pages/software
and every time i run the software it says "device is not detected " can someone help me with that ?
please note that the keyboard is working normally it's just the software of it that doesn't work at all
thanks
 
Did you follow ALL these steps?

Note: The Redragon software is a .rar, which requires third party software WinRAR (or a similar program, there are some available for free) to unzip.

How to download Redragon software?
1. Unzip the Redragon software with third party software.
2. Open the file and run to install "setup.exe".
3. If you have problem with Redragon software download, please contact support@redragonshop.com.

Note: For Redragon wireless keyboards, please run the software in wired mode.
 
All I can suggest is go into Device Manager and uninstall the keyboard driver, and then reboot. Assuming Win10 or 11, use Restart rather than Shut Down—counter-intuitively, Restart does a more complete 'flushing' of the system than Shut Down.

If this doesn't work, try contacting them.
 

ASK THE COMMUNITY

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