New HP OMEN 35L not booting – power on but no display / USB

[raj21]

Hi,

I received my HP OMEN 35L Gaming Desktop GT17-0000in today after a 4-week delivery period. Unfortunately, I’m facing an issue right out of the box.
When I try to power on the system:
- The power button light turns on.
- There is no display signal on the monitor.
- USB ports are not powered (mouse and keyboard do not turn on).

- On startup, the fans spin at moderate speed, then after about 4 seconds the speed reduces, but they continue spinning.

- The graphics card logo/light turns on
However, the system does not boot or show anything on the screen.


Has anyone faced a similar issue with a new OMEN desktop? Any troubleshooting steps or suggestions would be really appreciated.
Thanks in advance!

 

[CParsons]

Sorry to hear you are having issues with your new system. Since it was shipped and things can happen during shipping, you'll want to start with the basics:

1. Check RAM seating

• Power off and unplug the system
• Open the side panel
• Remove and firmly reseat all RAM sticks until you hear a click on both sides
• Try booting with only one RAM stick in different slots

2. Verify monitor connection

• Ensure your monitor cable is plugged into the graphics card ports (not the motherboard)
• Try a different cable or port on the GPU if available
• Test the monitor with another device to confirm it works

3. Check power connections

• Open the case and verify:
  • 24-pin motherboard power connector is fully seated
  • 8-pin (or 4+4 pin) CPU power connector at the top of the motherboard is secure
  • GPU power cables are fully connected (usually 6-pin or 8-pin connectors)

4. Clear CMOS

• Locate the CMOS battery (coin-sized) on the motherboard
• Remove it for 30 seconds, then reinstall
• Or use the CMOS jumper/button if available

5. Try minimal boot

• Disconnect all unnecessary peripherals
• Remove any extra hardware you might have installed
• Keep only: CPU, one RAM stick, GPU, power supply

If you're still having issues after that, it's probably best to reach out to HP or whoever holds the warranty.

 

[Colif]

Blank screen on HP at startup, they suggest a hard reset - https://support.hp.com/us-en/document/ish_6885024-6885081-16

The USB problem is also answered with a hard reset by HP

Since its new I would contact HP and ask for assistance. New PC shouldn't have problems.