HyperX Cloud III Wireless keeps disconnecting and reconnecting

[Mister É]

Hey, this issue is driving me crazy. For 2 days, I've been trying to solve it but not a single thing worked. When I turn on my headset, it connects to my dongle, but after a time between 0-20 seconds, it disconnects by itself, then reconnects after around 10 seconds, just to disconnect, again and again. I thought it might be caused by the February firmware but since I've tried to install the legacy Ngenuity which has the April 2024, I don't think it is the issue.
I also want to say that in the headset settings of Ngenuity, even if my headset is disconnected, in 98% of the time I still have access to the settings (equalizer and all), I can modify them, but it wont affect my headset since it's connected. Plus in Ngenuity again, when I go in the settings, I see the firmware, but only te dongle is detected. The only """solution""" to make Ngenuity detect my headset is to wire it by a cable, but even with that it still doesn't work.

I also tried to connect my headset to both my phone and switch, and they also had this problem. This could lead to a dongle/headset internal problem, but i got it in late december, so idk why in one night it'd stop working correctly.

Finally, I want to say that I tried hard resetting by holding the power until it blinks in red/green, I tried to hold the dongle button, and also to hold the power and mute button for around 20 seconds, until it turned white/red.
I'm lost, I don't know what to do anymore, any help would be appreciated.

 

[JarlBSoD]

Check known issues with windows patches, there are known issues with Microsoft totally borking USB and Bluetooth (among other things) for many users in varrious degrees since december.

 

[Mister É]

Check known issues with windows patches, there are known issues with Microsoft totally borking USB and Bluetooth (among other things) for many users in varrious degrees since december.

Now that you say it, it's true that I did update my windows before it happened, but wouldn't this just affect my computer only rather than other devices (my phone and my switch as i mentionned earlier) ? I also did uninstall the updates installed when the problem occured, but unless I missed one, nothing have changed.

 

[Colif]

That seems common on that headset.
People were getting this problem from the firmware last year as well.

Have you tried a USB 2 connection? Oe USB C? It seems to relate to the USB slot.
obviously won't help on phone or switch I expect

if it happens on 3 different devices, the cause is the headset itself. or maybe the dongle.
I can't find an answer, some people fixed by buying a wired version of the cloud 3, some fixed by removing the Ngenuity software... some people have used powered USB hubs