Solved High ping and packet loss in multiplayer games, how to troubleshoot?

May 15, 2024
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Hello I'm new to the forum and I have a brand new pc and just getting started playing popular fps games such as Apex and CS2.

I experienced high ping and packet loss especially in Apex. Sometimes the ping is around 20-30ms no packet loss, when the enemy is nearby there's a significant spike in ping and packet loss. But even when there's no enemy I get packet loss. In the firing range even I'm lagging. When on the menu it says that the lowest ping server is Singapore offering 100ms ping, when on the lobby, the ping rarely go lower than 300ms. I assumed at first that this was an Apex problem because the reputation of Apex servers is kind of bad.

Then I played POLYGON just a small fps multiplayer game, the high ping and rubber banding also existed. But ping is stable around 150-200ms. Which is kinda high as well.

I played CS2 and also experienced packet loss and high ping around 200-300ms when I connected to a server based in US.
I started to think this problem is on my end but I don't know where to start troubleshooting, my internet speed is 20mbps, but family also use it so maybe stable at around 10mbps, I tested on speedtest and the ping seems fine but I find that in Singapore my download latency is 57 and my upload latency is 364.
I also used a wireless connection and not an ethernet connection. I also double check the driver installed for the wifi and seems installed properly.

Edit: I forgot to mention that when I checked the network utilization using task manager while playing Apex and Polygon, the send/receive barely reached 1mbps.


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