My online purchase woes lately are with one of the larger Ford parts vendors. These guys are the only ones I've found that have a 4/5 star rating, but it's starting to look like that only applies if the part you get is in usable condition. I bought 3 door window weatherstrips for my vehicle, the 4th was on nationwide backorder for some time. The first 3 came in fine condition and have been installed. The 4th came in unusable condition. The small 3" mounting strip, which has a screw pillar and is supposed to be bonded (heat welded I believe) to the plastic frame of the weatherstrip, was unattached, just sitting loose in the bag.Bought ram for new PC on Saturday night and the website used the processing system for the bank my credit card is with. It offered two choices for verification:
I chose SMS and it didn't send me a code. I have been here before with their system, it often doesn't give me a code.
- SMS
I chose an option to go backwards to previous page and picked email. I got the email and entered the code. Payment appeared to work. It showed as fully paid on order.
Monday night I was looking at my bank account and noticed a red warning saying my account was restricted. I had to answer some questions before they would open it up. It asked me to install the banks app on my phone, which I did... that app then asked for 2 forms of ID I don't have. It also said If you don't have them, to go to a branch and give them what you do.
I went to bank the next day and explained it was their system causing the problem. I also showed them the ID they required, and they said it should be fixed now.
Next day I try to use my card at local shops and its rejected... I also noticed that on their website I couldn't transfer any money to other people to pay bills, there was no account attached from my end.
The red warning had said it could take 3 days to clear, so I was going to give them till Friday to unfreeze me.
I looked today and it seems to have been fixed now. I transfered some cash to my mum to test it and only difference is now it wants verification for every transfer but luckily I always got the sms if the bank sent them, its just if I bought something it might not work.
Glad that is fixed, I intend to spend way more next week buying the parts for my new PC. Probably a good thing it messed up now. And not next week.
The first person in their RMA dept I spoke to said she would submit the RMA request to their parts techs, and that they would email me, possibly asking for pics. Instead they sent an email saying I need to either take the defective part to a Ford dealership and have them install a new one under warranty, or get a proof of purchase certificate from them then have Ford verify it's defective. I called both the biggest Ford dealer in my area AND Ford Motor Company Customer Relations, and they both said the only parts they warranty are ones that are bought and install by a Ford dealer.
I had to argue at length with the online vendor's RMA dept manager, and for most of the conversation she was insisting Ford warranties their own brand parts regardless where you buy them from. At some point she finally realized (or stopped trying to BS me), that the Ford dealerships have nothing to do with this purchase, so she asked me to send some pics. I can only hope they'll acknowledge that the pic I took shows the mounting strip sitting loose in the bag is not how the part should come. These parts come sealed in a whitish colored plastic (which if opened cannot be returned), but you CAN see that part is not attached. I also included a pic of my old driver side strip proving that mounting piece is supposed to be mounted to the strip.
I've not gotten a reply yet, but that may be a good sign, as the ones they sent promptly were nothing but what looked to be a 3rd party Ford part vendor unaffiliated with Ford trying to dodge their own QC issues. If I don't get a response by Monday, I'm going to call back Tues and see what they have to say. This is stress I don't need right now, especially given what these mostly plastic parts cost. I must say though, this was the only strip of the 4 that was not only on back order for some time, but also given a different part number, so it could be part of the problem is Ford is having them made in a different factory and needs to check the QC better. Their idea of doing that though is probably "Send any that are bad to 3rd party vendors, maybe that will scare customers into thinking they have to pay dealership prices to get good parts."
On a humous note, which I find to be the best medicine when one is stressed, when finishing my drive today I saw a guy in a sporty looking little Subaru with a bumper sticker on it you don't normally see on such a car. It said Old Driver. When I drove up next to him in the adjacent lane at the stop light, he didn't look that old to me, no signs of grey hair or whiskers. I wanted to yell out my window "You don't look that old!", but I just laughed.
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