"It's just a great constant in our industry that is [otherwise] really in f***ing panic mode."
www.pcgamer.com
You'll occasionally find some unhinged, basement dwelling indie devs who survive off of government grants who hate Steam, but real developers realize how important and empowering it is. From the article:
Warframe creative director Rebecca Ford credits Steam as "the thing that still allows me to have a job."
"We launched on Steam in open beta in March 2013… and it was transformative for us and continues to be,"
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When we asked if the number of games released on Steam is a concern, Douse pointed out that before the rise of Steam "you made a game for a retail chain, you didn't make it for a player." Limited shelf space was a much harsher bottleneck for developers being able to make and sell games period. "I'm not concerned about visibility in the store—I understand not everyone can have a spot and empathize when people don't, but the function of it is to give everyone a chance, at least. I think that's a beautiful thing. Everyone has a chance."
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Slay the Spire co-creator Casey Yano credited Steam with making it possible for tiny indie teams like his to be able to make a living off of their games. "I made a Flash game way back when and I think I made $20," he said. "[The store] was like 'that's not enough money, we're not even gonna send you a check.' But Steam came along and it was like, whoa, maybe some people can actually make a livable wage from this. I wouldn't even have a job … I wish more people could make it in the industry, but that's a problem with our society more than Valve. Valve is giving more people chances."
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Michael Douse, Larian's publishing director, called Steam "a democratic platform."
"There's like two of those, I think," he said. "Steam, and the Switch, too, is quite a democratic platform. If your game is really, really good, you have a very good chance that people on Steam will see it. You have to make an effort, it has to be good, it's not that simple, but it's so much better than, for example, having to campaign for your game with somebody else for like 12 months to get their store team to care about it."
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Despite the occasional conspiracy fruitcake who loathes everything and especially Steam, the truth is that Steam is the reason PC gaming is strong and winning the day.
They may have miserable customer service, but how often do you really need their customer service, anyway?