Problem with my PC freeze and crash.

[Ninoceros35]

Problem with my PC.
Hello,
I have a problem with my PC, I built it myself, I put in an amd rx6800 xfx and a ryzen 7 5700x. Since I've had it for about 4 months I can't use it properly. In fact, when I open a game and go on the internet to watch a video to find a solution or simply to do some research, my PC bugs in a strange way. There are parts of my screen that freeze regularly, it's never the same parts, sometimes it's half the screen, other times there's just a tiny piece of screen that doesn't freeze, it goes away after 10 seconds I'd say, I can fix that by doing the shortcut crtl+maj+widows+b. But for 1 week it has crashed several times abnormally it crashed when I made the shortcut it also crashed when I opened google chrome while a game was running.
If anyone could help me I would be grateful.

 

[Kaamos_Llama]

Hi. If you could list the full system specs including the exact models of everything it would help a lot.

Some basic stuff to try before anything else:

Have you tried updating all the system drivers, GPU, motherboard Chipset, network.

Are you running any software at start up like Antivirus, Razer or Asus etc? If so try disabling all of it.

Try running SFC scan to repair any potentially corrupted Windows files.

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e .

Someone else might be along to suggest more, but those are the basic things to try first. GL

 

[Ninoceros35]

Hi. If you could list the full system specs including the exact models of everything it would help a lot.

Some basic stuff to try before anything else:

Have you tried updating all the system drivers, GPU, motherboard Chipset, network.

Are you running any software at start up like Antivirus, Razer or Asus etc? If so try disabling all of it.

Try running SFC scan to repair any potentially corrupted Windows files.

https://support.microsoft.com/en-us...em-files-79aa86cb-ca52-166a-92a3-966e85d4094e .

Someone else might be along to suggest more, but those are the basic things to try first. GL

Thank you for your reply
So for my configuration I have :
- AMD Ryzen 7 5700X processor
- water cooling NZXT Kraken 240
-Asus ROG STRIX B550-F GAMING WIFI II ATX motherboard
-Ram Kingston FURY Beast RGB 32 GB (2 x 16 GB) DDR4-3600 CL18
-storage I have 2 Crucial P3 1 TB
-XFX Speedster SWFT 319 Radeon RX 6800 graphics card
-Corsair RM850e (2023) 850 W power supply
-Fractal Design Pop XL Air ATX case
I've checked that my bios and drivers are up to date, so no worries there.
There is some software that opens when I start up my PC, these are nzxt cam, msi center, amd radeon adrenaline edition.

 

[Colif]

is this windows 10 or 11?
Does it happen in safe mode?

shortcut crtl+maj+widows+b.

not sure i know that shortcut, maj? is that alt? as ctrl alt Win B resets the GPU drivers

Have you run DDU in safe mode and reinstalled new drivers?

Try this:

1. install DDU
2. Boot into Safe mode
3. uninstall AMD GPU drivers
4. boot back into windows
5. install new version of drivers.

How to clean install new GPU Drivers

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.pcgamer.com

I believe there is an option in the adrenaline updater now to clean install drivers that way as well.

 

[Colif]

Cam has overlays but they shouldn't show up in desktop
Only ones I see for MSI are in Afterburner and I don't think its part of MSI Centre, or any of their normal drivers.
Radeon does have an overlay but it only takes up a corner of the screen mostly
Example:

and has to be enabled in software, not on by default.
Another question, have you tried another monitor? What are you using?

 

[Ninoceros35]

My operating system is Windows 11.
For the shortcut excuse me I'm French so we say it like that in France yes that's right, it resets the GPU drivers.
I will try to install the drivers correctly as you recommended.
My screen that I use is an iiyama g master g2770hsu

 

[Colif]

In case you don't know, how to access safe mode in 11.

1. go to settings/system/recovery
2. Next to advanced startup, click restart now button
3. this restarts PC in a blue menu
4. choose troubleshoot
5. choose advanced
6. choose startup settings
7. click the restart button
8. choose a safe mode (it doesn't matter which) by using number associated with it.
9. Pc will restart and load safe mode

It could be the cables maybe. Tried display port or HDMI? Does it make any difference?

possibly related

https://www.avforums.com/threads/what-is-this-weird-thing-happening-to-my-monitor-s-iiyama-g-master.2403395/

though unsure if it is. That might just be a multiple monitor bug, and mentions lines on screen. not freezing.

Do you have hdr enabled? Not sure it would be cause, just a thought.

 

[Ninoceros35]

It's OK, I think the problem has been solved. In any case, when I have a game open, I can open something else without it bugging.
Thank you very much for your help.

 

[Ninoceros35]

Good morning
I will contact you again because after 24 hours it is already starting again. Again on a game that is not too demanding in terms of performance I go to Google and there it starts again the screen divided in two horizontally, one part frozen and the other normal. This evening I was playing, I installed voicemod during my session and my PC was on the verge of crashing it closed my game in 1 minute I couldn't do anything anymore it was a white screen.

In case you don't know, how to access safe mode in 11.

1. go to settings/system/recovery
2. Next to advanced startup, click restart now button
3. this restarts PC in a blue menu
4. choose troubleshoot
5. choose advanced
6. choose startup settings
7. click the restart button
8. choose a safe mode (it doesn't matter which) by using number associated with it.
9. Pc will restart and load safe mode

It could be the cables maybe. Tried display port or HDMI? Does it make any difference?

possibly related

https://www.avforums.com/threads/what-is-this-weird-thing-happening-to-my-monitor-s-iiyama-g-master.2403395/

though unsure if it is. That might just be a multiple monitor bug, and mentions lines on screen. not freezing.

Do you have hdr enabled? Not sure it would be cause, just a thought.

 

[Colif]

This evening I was playing, I installed voicemod during my session and my PC was on the verge of crashing it closed my game in 1 minute I couldn't do anything anymore it was a white screen.

that sounds like a voicemod problem

Just as a heads up, I found a temporary fix for myself. Don't know if it will work universally, but figured I'd post it. I realized that when I have Voicemod pulled up and it's just a white screen, it shows that it is active in my system tray.
When I click on it from the system tray, it suddenly fixes the app and becomes fully functional again. I was finally able to change up my soundboard and hot keys last night. It doesn't permanently fix it, if I close or minimize the program, it will be a white screen again when I pull it back up. But selecting it from system tray seems to work every time. Hope that helps yall.

reddit link

 

[D00B3RRY]

Hi, I dont have any cert in regards to giving any advice but i have been having some crashes on a few titles that have been so hard to fix and on some titles unable to fix. What i have learnt by monitoring is that the crashes return after a windows update which then makes me think a DirectX issue or windows being buggers and making people think they need to spend on new tech. However other peoples crashing issues have been due to a faulty RAM strip. The way you describe your issues are like its either overheating very quickly even when idle or maybe just a faulty hardware within your case, no one suggested that maybe the power supply to the card is faulty or that the motherboard may have a fault, updating bios may be an option too. Maybe while its still only 4 months old you could go back to point of purchase and get them to test everything and replace if faulty falling within your warranty.

I find so many of these posts that literally just provide the default reply which is a list to follow of the most basic things to do to try and fix issues, i would recommend you act fast and get it tested by your seller and get them to replace anything that is faulty, if no fault then start trouble shooting with the numerous lists provided although a very stereotypical reply that a tech guy over the phone would do.

A novice by tech support grade but 47 years on and started with computers at 8yrs old so i must be able to hopefully help out somewhere for someone and provide my own experiences if related. Thanks.

 

[Ninoceros35]

yes but I have the impression that it's rather a performance problem because when my pc runs a game in the background it bugs a lot when I'm on google for example or even on another application but when I use it without having a game on it works very well, also the last time I only had google open in any case in the foreground and there were I'd say about ten tabs open and my pc really didn't appreciate it it crashed 2 times

 

[Ninoceros35]

Hi, I dont have any cert in regards to giving any advice but i have been having some crashes on a few titles that have been so hard to fix and on some titles unable to fix. What i have learnt by monitoring is that the crashes return after a windows update which then makes me think a DirectX issue or windows being buggers and making people think they need to spend on new tech. However other peoples crashing issues have been due to a faulty RAM strip. The way you describe your issues are like its either overheating very quickly even when idle or maybe just a faulty hardware within your case, no one suggested that maybe the power supply to the card is faulty or that the motherboard may have a fault, updating bios may be an option too. Maybe while its still only 4 months old you could go back to point of purchase and get them to test everything and replace if faulty falling within your warranty.

I find so many of these posts that literally just provide the default reply which is a list to follow of the most basic things to do to try and fix issues, i would recommend you act fast and get it tested by your seller and get them to replace anything that is faulty, if no fault then start trouble shooting with the numerous lists provided although a very stereotypical reply that a tech guy over the phone would do.

I would agree with you but the problem is that I bought all the parts separately on amazon and I assembled my pc myself. I don't think I have any warranty. do you have an idea for testing my components?

 

[D00B3RRY]

yes but I have the impression that it's rather a performance problem because when my pc runs a game in the background it bugs a lot when I'm on google for example or even on another application but when I use it without having a game on it works very well, also the last time I only had google open in any case in the foreground and there were I'd say about ten tabs open and my pc really didn't appreciate it it crashed 2 times

For it to be happening on both games and other graphic software and videos then it occurs when in use by software but no specific one causing the issue, when temperatures go up fast. i would monitor your hardwares activities whilst this is happening if you can, also check what you have running in your task manager in order of most hungry on cpu, power and memory. Try furmark and run that to bench your display card.

Am i right to assume you have completed all relevant up to date drivers and updates to the OS?

FurMark Homepage

FurMark - GPU stress test and graphics card benchmark

geeks3d.com

 

[D00B3RRY]

Also to consider....

A partially frozen monitor screen, where one side is displaying while the other is frozen or blank, can be caused by a variety of factors, including hardware issues, software problems, or driver conflicts. Troubleshooting typically involves checking connections, ensuring proper seating of internal components, and updating drivers

 

[D00B3RRY]

yes but I have the impression that it's rather a performance problem because when my pc runs a game in the background it bugs a lot when I'm on google for example or even on another application but when I use it without having a game on it works very well, also the last time I only had google open in any case in the foreground and there were I'd say about ten tabs open and my pc really didn't appreciate it it crashed 2 times

When your computer crashes or bugs out due to having too many tabs open in Chrome, it typically means your computer is struggling to handle the memory and processing demands of the browser. Each open tab consumes resources like RAM and CPU, and with many tabs open, your system might run out of capacity, leading to slowdowns, unresponsiveness, or even crashes

I also google a lot so anything that i find that may help i will share

 

[Colif]

- AMD Ryzen 7 5700X processor
- water cooling NZXT Kraken 240
-Asus ROG STRIX B550-F GAMING WIFI II ATX motherboard
-Ram Kingston FURY Beast RGB 32 GB (2 x 16 GB) DDR4-3600 CL18
-storage I have 2 Crucial P3 1 TB
-XFX Speedster SWFT 319 Radeon RX 6800 graphics card
-Corsair RM850e (2023) 850 W power supply
-Fractal Design Pop XL Air ATX case

it may also be using the page file, as windows uses virtual memory to manage memory resources, and tell applications you have way more memory than you actually have. Virtual memory is Ram + page file

With 32gb of ram, its unclear how big your page file would be as its managed by windows, as if you hardly use it, it might only be 1gb now... but if its being hit a lot, it could explain some freezing of the PC, but not half of the screen freezing. Generally if its storage the entire PC will freeze, not just parts of the screen.

It can grow to be 2 1/2 size the amount of RAM you have. But with 32gb he shouldn't really have a large one. It is on an ssd and it could mean we should check them

There is nothing wrong with it using page file, although it could show you need more ram. Page file is necessary for windows to work properly, it should just be used sparingly.

My average usage of virtual memory leads me to believe 64gb of DDR5 is needed in my next pc

Almost always at over 50% now

I would run this on drives and check health:

Crucial Storage Executive Tool | Firmware Download

Download the latest version of Crucial Storage Executive to get the most from your SSD hard drive. Includes information on storage used & drive health.

www.crucial.com

d00B3RRY also suggested ram
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it

I would run it overnight as it can take a while.

but I find ram errors are far more random.

Safe mode is a test to see if its drivers.

 

[Colif]

I find so many of these posts that literally just provide the default reply which is a list to follow of the most basic things to do to try and fix issues, i would recommend you act fast and get it tested by your seller and get them to replace anything that is faulty, if no fault then start trouble shooting with the numerous lists provided although a very stereotypical reply that a tech guy over the phone would do.

A lot of those are AI now. So they repeating advice given elsewhere.

A partially frozen monitor screen, where one side is displaying while the other is frozen or blank, can be caused by a variety of factors, including hardware issues, software problems, or driver conflicts. Troubleshooting typically involves checking connections, ensuring proper seating of internal components, and updating drivers

that looks like a reply Google AI gave me when looking for answers too

I have helped answer questions on some tech websites for the last 10 years and I seen all sorts of answers to all different questions. Any help is appreciated.

Generally have to start somewhere so testing all the hardware is a good place.

No real easy way to test Ryzen CPU, Prime 95 is one way but its more a test to see if it BSOD during test, and if your cooling is bad it can end warmly. Its only program I have run that auto puts cores at 90C

Motherboards also have no tests, though updating BIOS can help fix things

PSU is harder to do, depends on what you own
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/ - but this just tests it works, we know that.

or multimeter https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

not going to be the case

Can also run this on storage for a 2nd opinion:
Click Blue icons for Crystaldiskinfo -

Crystal Dew World

Simply start it, it auto checks the SMART scores on the drives


HWINFO is useful to monitor temps with:

Info - How to use HWINFO to track temps on PC

Download HWINFO - https://www.hwinfo.com/download/ when you open the app, click the tick box next to show sensors only, and click run in the next window, click on the gear icon in bottom right, this opens settings. On General tab, under polling period, set it to 500 and click the set button...

forums.pcgamer.com

 

[Ninoceros35]

For it to be happening on both games and other graphic software and videos then it occurs when in use by software but no specific one causing the issue, when temperatures go up fast. i would monitor your hardwares activities whilst this is happening if you can, also check what you have running in your task manager in order of most hungry on cpu, power and memory. Try furmark and run that to bench your display card.

Am i right to assume you have completed all relevant up to date drivers and updates to the OS?

FurMark Homepage

FurMark - GPU stress test and graphics card benchmark

geeks3d.com

Yes, all my drivers are updated regularly and I reinstalled them this week as advised.

 

[Ninoceros35]

J'ai testé en mode sans échec pour voir si mon PC buguait comme en mode normal. Je n'ai pas constaté de bug, mais je pense que mon PC était limité à 30 images par seconde dans le menu Windows et que, lorsque je lance un jeu, cela se manifestera davantage à un diaporama.
Mais c'est vraiment étrange, car depuis que je les ai redémarrés en mode sans échec et remis en mode normal, je n'ai eu aucun bug jusqu'à présent, si ce n'est un bug d'une microseconde sur Chrome à certains moments, mais rien de dérangeant. Mais lorsque j'ai réinstallé mes pilotes correctement, j'ai eu le même problème : rien pendant une journée, puis tout a recommencé.

 

[Why_Me]

J'ai testé en mode sans échec pour voir si mon PC buguait comme en mode normal. Je n'ai pas constaté de bug, mais je pense que mon PC était limité à 30 images par seconde dans le menu Windows et que, lorsque je lance un jeu, cela se manifestera davantage à un diaporama.
Mais c'est vraiment étrange, car depuis que je les ai redémarrés en mode sans échec et remis en mode normal, je n'ai eu aucun bug jusqu'à présent, si ce n'est un bug d'une microseconde sur Chrome à certains moments, mais rien de dérangeant. Mais lorsque j'ai réinstallé mes pilotes correctement, j'ai eu le même problème : rien pendant une journée, puis tout a recommencé.

Translation:
I tested in safe mode to see if my PC was glitching like in normal mode. I didn't notice any glitches, but I think my PC was limited to 30 frames per second in the Windows menu and when I launch a game, it will manifest itself more as a slideshow. But this is really strange, because since I restarted them in safe mode and put them back in normal mode, I haven't had any glitches so far, except for a microsecond glitch on Chrome at times, but nothing disturbing. But when I reinstalled my drivers correctly, I had the same problem: nothing for a day, then everything started again.

 

[Colif]

No drivers work in safe mode so games wouldn't have looked great. It only runs windows default drivers, so its a way to see IF the drivers are the cause. As IF you had problems in safe mode, it would have meant its unlikely to be software.

As it stands, it sounds like software somehow.

Safe mode has been known to fix odd things. I guess we wait and see if it return

Not sure why problems would come back one day after installing drivers... Does it come back if you restart PC on the same day? As I wonder if its just tied to restarting PC and not a time period as such.

Its windows 11 so it shouldn't be fast startup - as far as I know its disabled in Windows 11. Could check to see if its on and disable it if it is - https://support.lenovo.com/au/en/so...-enable-or-disable-fast-startup-on-windows-11

I can't blame it on the latest Nvidia drivers as you don't have an Nvidia card.

There is some software that opens when I start up my PC, these are nzxt cam, msi center, amd radeon adrenaline edition.

I wonder if it is one of them.
Have you checked you have latest versions of Cam and MSI Centre?

Try a clean boot and see if it changes anything - make sure to read instructions and make sure NOT to disable any microsoft services or windows won't load right - https://support.microsoft.com/en-au/help/929135/how-to-perform-a-clean-boot-in-windows
It doesn’t delete anything, it just stops non Microsoft programs running with start. Easy to reverse.
if clean boot fixes it, it shows its likely a startup program. You should, over a number of startups. restart the three programs you stopped to isolate the one that is to blame.
Since it is just three, I would restart one... test for a day or so, and then stop it and test another. As isolating them might prove more.

I don't have adrenaline showing in my start up apps. I would have thought the application behaved the same on all Radeon cards, but then it is a few years since I clean installed mine. It still seems to work fine without it.