Motherboard issue

[grondel]

Hello readers

Not so long ago, in another thread, I wrote about problems with the graphics card and the motherboard. To have an initial understanding, I leave the link here - https://forums.pcgamer.com/threads/broken-pc-components.147691/#post-408719

And so, after this situation, the antennae of one of the pci ports (namely, the second port of the three) were very badly bent during transportation to the store for delivery to the service center.
As a result, the service center could not fix it due to a lack of repair components and they returned it to me, although I made the order earlier this month. This case disappointed me to order something else from the store in the future.

https://imgur.com/a/xQpC7da

I want to add also about processor. One little antenna got the same situation in the middle of processor slot

The store refuses the warranty due to such a breakdown and it can only be used if it burns out or there is a problem with the RAM ports. So, is it dangerous to launch such a board without taking everything else to the grave?

Or give me crazy ideas how i can burn her to use warranty lol

 

[Colif]

Not knowing what motherboard should look like doesn't help with comparisons

Now I understand... at what stage did the 2nd PCIe 4x16 slot get torn off motherboard? It should look like the one below it. Is that the antennae you are talking about that got damaged in transport? How was it transported to repair store?

One little antenna got the same situation in the middle of processor slot

I don't understand what you mean by antenna? what happened to the slot?
I assume you mean a pin? as in the CPU sits on them in the socket.
Why did you have CPU out of the socket anyway?

Might want to show photos of the socket as well.

I wouldn't use it in that state.

One problem you might have with the board is its an Asus and they really picky about what they will accept as an RMA. Your motherboard is not a fault of the maker. They have been known to reject scratches, but yours is physical damage they would reject. The missing slot cover is the clue.

Your only answer might be to buy a new Motherboard.

 

[grondel]

Now I understand... at what stage did the 2nd PCIe 4x16 slot get torn off motherboard? It should look like the one below it. Is that the antennae you are talking about that got damaged in transport? How was it transported to repair store?

Initially, the plastic joint for the graphics card came off at the moment when I was forced to use force to disconnect both devices. So it turned out that only the plastic flew out, leaving the wires exposed.During transportation to the service, I may have closed the packaging incorrectly, which is why they turned out to be bent like that. At the moment, I have independently disconnected them from each other, but they still have this bending in some places.

I don't understand what you mean by antenna? what happened to the slot?
I assume you mean a pin? as in the CPU sits on them in the socket.
Why did you have CPU out of the socket anyway?

Might want to show photos of the socket as well.

Apparently, one of the legs was bent during delivery or it was not noticed from the place of delivery. Since I didn't make any video or photo recordings, I hoped that nothing bad would happen when unpacking, but as a result, I was denied a guarantee, allegedly claiming that I had damaged it myself.
Here's the image of socket place -

https://imgur.com/a/lUOOccX

View: https://imgur.com/a/lUOOccX

One problem you might have with the board is its an Asus and they really picky about what they will accept as an RMA. Your motherboard is not a fault of the maker. They have been known to reject scratches, but yours is physical damage they would reject. The missing slot cover is the clue.

Your only answer might be to buy a new Motherboard.

And again, they deny to use warranty because of that, but our client law says they SHOULD change to the same or return full price without a reason how broken it was until i still have warranty.
On the service center they didn't even try to fix or watch it for money service (they also denied to use warranty as a reason to fix that)

I don't have the money to buy a new good one and still hope to use this one.
I got angry from shop manager words "If we return this motherboard then we have no way to sell it again".
Scam clown with a high privileges and a typical market chain, which is the only one in the city selling pc parts (excluding online markets)

 

[Colif]

Initially, the plastic joint for the graphics card came off at the moment when I was forced to use force to disconnect both devices. So it turned out that only the plastic flew out, leaving the wires exposed.

Do you mean the GPU was attached to that slot? As really it should have been in the metallic one above, which is strengthened to allow it to hold heavier GPU, and is actually the only full speed PCIe slot on the board, the bottom two being slower.

if you had the cover over it during transport, I can't see how the pin in the CPU socket would be broken. The lid has a plastic cover that is meant to protect pins when CPU not installed.

I don't know where you are but you should contact consumer protection and see what they can do to help you out. Who transported the motherboard between you and the store? It seems that is where the blame lies for further damage.

 

[grondel]

if you had the cover over it during transport, I can't see how the pin in the CPU socket would be broken. The lid has a plastic cover that is meant to protect pins when CPU not installed.

I don't know where you are but you should contact consumer protection and see what they can do to help you out. Who transported the motherboard between you and the store? It seems that is where the blame lies for further damage.

I dont understand how It happened either, but im already the 2nd customer from reviews who's having the same problem. As result its anyway got bend

This market is full of morrons those not even try to help you. I tried to at least use warranty to exchange it, but them dont care because "i want to resell it later"

 

[Colif]

You would have to have a generous shop to swap a broken board for a good one, especially since they wouldn't have been able to return it to Asus in that state and get anything in return themselves. I can see their side of the situation. The damage was done when the card ripped the plastic slot off the board. The rest was just extra.

The warranty is unlikely to cover that, its more for manufacturing faults. Not physical damage done after PC is in use.

Was the card inserted on the slot that was ripped out?
Just curious as to why the top metal slot wasn't used instead, if that is the case - it is the only full speed slot on board and is meant to be used by GPU. The bottom two are more for network cards, and cards that don't need max speed.
Did you make the PC or was it bought as is from the store?