Is my graphics card broken or software?

[Gaogier]

Hello

I have forgotten what my Graphics card is but its in my signature. I think its XFX Radeon RX 580 8 GB GTR XXX

My software is up to date and running AMD Radeon software 21.5.2.

Every so often my screen will go black, and nothing will show for about 2-3 seconds. its only been happening for about a week.

 

[Colif]

Hello

I have forgotten what my Graphics card is but its in my signature. I think its XFX Radeon RX 580 8 GB GTR XXX

My software is up to date and running AMD Radeon software 21.5.2.

Every so often my screen will go black, and nothing will show for about 2-3 seconds. its only been happening for about a week.

could try running DDU in safe mode, remove current Radeon drivers and reinstall them - https://forums.tomshardware.com/faq...n-install-of-your-video-card-drivers.2402269/

try cleaning dust out inside pc as well, could be heat?

 

[Kaamos_Llama]

Rolling back to older drivers could also help if as Colif suggested DDU reinstall doesnt. Sometimes older Radeon cards arent always playing nice with the newest drivers.

https://www.amd.com/en/support/previous-drivers/graphics/radeon-500-series/radeon-rx-500-series/radeon-rx-580

 

[Colif]

Yeah, or run windows update after exiting safe mode and let Windows find older AMD drivers for card.

 

[Brian Boru]

let Windows find older AMD drivers for card

Would Windows do that? I thought Win would only have their latest.

I never update drivers unless I have a problem or a specific reason—eg new game requires them—and then only after making an image of my system drive with Macrium Reflect.

When I do update, my preferred driver sources, in order of preference, are:
1 OEM, eg AMD, Intel, Nvidia etc;
2 Card manufactured, eg Asus, Gigabyte etc;
3 Microsoft.
Reason for this is OEM should get the newest drivers first—since they make them—then the card manufacturers, and lastly Microsoft.

 

[Colif]

Would Windows do that? I thought Win would only have their latest.

AMD & Nvidia supply drivers to Microsoft for signing to work with win 10. They don't however do this on every driver release so its possible Windows Update Catalog has slightly older drivers than say AMD themselves have.

that order makes sense, thought it depends on age of card as to whether I would try number 2.

 

[Gaogier]

only built my system about a year ago.

This is a message I get when my screen comes back.

Screenshot-2021-05-24-203611 hosted at ImgBB

Image Screenshot-2021-05-24-203611 hosted in ImgBB

ibb.co

 

[Gaogier]

Okay, there was a small software update. I updated and not had a problem since.

 

[Colif]

what update fixed it?
just in case someone else has same problem and randomly finds the answer on here

https://www.amd.com/en/support/kb/faq/gpu-800

 

[Gaogier]

The version that seemed to fix this issue is 21.5.2