Head scratching error with PC

[KonArtist]

Hello everyone, This is my first time here so please be gentle.
So my daughter has a problem with her PC. It randomly restarts when trying to play certain games. Nothing to dramatic, things like Apex some game called inozi ( sorry if I've got that wrong) and overwatch. It's completely fine when just using the internet or watching something. I've put a different GPU cooler on, and has a new graphics card. Currently she has the side off to try and get more air flow, but it's still not helping .Really can't understand what is going on. Please I can't stress this enough, I am not PC literate, so any response please assume you are talking to a 5 year old.
PC specs are:-
Gigabyte B760 Gaming X motherboard
I7-13700k CPU
Thermalright Phantom Spirit 120 CPU Cooler
Kingston 2 x 8gb RAM ( sorry can't remember actual ones)
Toshiba 1tb HDD
Samsung 500gb SSD
6 case fans
Be quiet 600 W PSU
Windows 11 OS
Things we have tried as we are aware of some issues with the 13th and 14th Gen Intel CPU
Reinstall
Update drivers
Update BIOS ( latest version f14c)

Any and all responses are welcome. No idea is a bad Idea.
Thanks in advance

 

[Kaamos_Llama]

HI and welcome.

You mention its a new Graphics Card. What exactly is it and what was the old one? Did this start happening after you installed the new one?

 

[Colif]

I've put a different GPU cooler on, and has a new graphics card.

What do you mean by GPU cooler? replaced fan on card or replaced a fan in the case?

Have you cleaned it out? Made sure no dust in fans/heatsinks? heat can make PC restart in games.

What temperatures do you get?
Try running this and see what temps it gets in games.

Info - How to use HWINFO to track temps on PC

Download HWINFO - https://www.hwinfo.com/download/ when you open the app, click the tick box next to show sensors only, and click run in the next window, click on the gear icon in bottom right, this opens settings. On General tab, under polling period, set it to 500 and click the set button...

forums.pcgamer.com

You can set up logging so the program can create a record of sensor results during game, might help answer question

https://help.xmg.gg/hc/en-gb/articles/17824800029725-Creating-a-HWiNFO64-sensor-log-CSV-file-to-provide-hard-data-for-tech-support

if you want me to look at results, zip the csv file and upload it to a file sharing website and show link here.

with 6 fans you wouldn't think it was heat but anything possible.
could be power related, depends on what new GPU is, really.

 

[KonArtist]

Ok I'll start from the beginning. Originally this was a pre-built PC (ASUS Orion Predator 3000. Purpose built mobo and 6 pin PSU). But for whatever reason about 18 months after she bought it, she left alone for about 30mims and it went to sleep and just would not wake up. So took everything out , wouldn't start. Put everything back in one by one, no dice. Took it to a PC shop , they had it for about a week and all they could tell us it was either the PSU or the mobo(great help, figured that out myself). So as these are very expensive to replace and didn't actually know which was knackered, we decided to replace both and with it, the stock PSU cooler( read the CPU can run hot )and case. So we built the new PC and whilst doing so, found the new PC wouldn't start up with the original graphics card(3060 12gb), I mean literally wouldn't even turn on. But as cash was running tight we used an old graphics card (1050) we had lying around till we could replace it. So it worked, of a fashion. Would crash when loading apex and inozi(sorry again if that's wrong) but would load and play overwatch. I assumed this was because the 1050 wasn't good enough to play those games. Now we've replaced the GPU with the 4060, reinstalled the OS, updated the BIOS and drivers and this is where we are, PC crashing randomly. It does now load and play those games and from day to day will stay on for different lengths of time.
Will try and record the temps and post here, will get her to clean out PC. I know this is like a story but thought if you had some kind of back story it might help understand what is happening. Have checked on PC part picker for all the components and according too them everything should work together. So like the title says, I'm scratching my head 😭. Again thanks for any advice it really is more than welcome.

 

[KonArtist]

Ok

What do you mean by GPU cooler? replaced fan on card or replaced a fan in the case?

Have you cleaned it out? Made sure no dust in fans/heatsinks? heat can make PC restart in games.

What temperatures do you get?
Try running this and see what temps it gets in games.

Info - How to use HWINFO to track temps on PC

Download HWINFO - https://www.hwinfo.com/download/ when you open the app, click the tick box next to show sensors only, and click run in the next window, click on the gear icon in bottom right, this opens settings. On General tab, under polling period, set it to 500 and click the set button...

forums.pcgamer.com

You can set up logging so the program can create a record of sensor results during game, might help answer question

https://help.xmg.gg/hc/en-gb/articles/17824800029725-Creating-a-HWiNFO64-sensor-log-CSV-file-to-provide-hard-data-for-tech-support

if you want me to look at results, zip the csv file and upload it to a file sharing website and show link here.

with 6 fans you wouldn't think it was heat but anything possible.
could be power related, depends on what new GPU is, reall

 

[KonArtist]

Ok so my daughter has run the test and uploaded the results. This is the linkhttps://limewire.com/d/lrJeL#eBo92gTiKa

 

[Colif]

Gigabyte B760 Gaming X motherboard
I7-13700k CPU
Thermalright Phantom Spirit 120 CPU Cooler
Kingston 2 x 8gb RAM ( sorry can't remember actual ones)
Toshiba 1tb HDD
Samsung 500gb SSD
6 case fans
Be quiet 600 W PSU
Windows 11 OS
Nvidia 4060

Its not as Asus Predator Orion 3000, its an Acer

https://www.acer.com/au-en/predator/desktops-and-all-in-ones/predator-orion/orion-3000/pdp/DG.BK4SA.002

So as these are very expensive to replace and didn't actually know which was knackered, we decided to replace both and with it, the stock PSU cooler( read the CPU can run hot )and case.

Does that mean you swapped the case as well? it having 6 case fans makes me think you did.

I see CPU hit 80c probably around when it crashed. That was max temp CPU ran it that test. That is 20c below its max temp still. So it shouldn't be heat?
Cooler seems to be able to drop the temps once I assume the crash occurs as it drops from 80 to 60c pretty quick on its way down to 37c
The Corsair PSU calculator shows they recommend a 650
Seasonic calculate PSU usage of just 413 watts so PSU shouldn't be problem

I seem to be going in wrong direction, finding all the non problems
grumbles, Intel CPU have too many cores

Try running this on CPU

Intel® Processor Diagnostic Tool

This download record installs the Intel® Processor Diagnostic Tool release 4.1.9.41, which is compatible with multiprocessor systems.

www.intel.com

Do you happen to know if ram was bought as 2 sticks in one set or just 2 sticks? if it came with the Acer, its probably a set. Just checking.

 

[KonArtist]

Ok so my daughter has run the test and uploaded the results. This is the link

Gigabyte B760 Gaming X motherboard
I7-13700k CPU
Thermalright Phantom Spirit 120 CPU Cooler
Kingston 2 x 8gb RAM ( sorry can't remember actual ones)
Toshiba 1tb HDD
Samsung 500gb SSD
6 case fans
Be quiet 600 W PSU
Windows 11 OS
Nvidia 4060

Its not as Asus Predator Orion 3000, its an Acer

https://www.acer.com/au-en/predator/desktops-and-all-in-ones/predator-orion/orion-3000/pdp/DG.BK4SA.002

Does that mean you swapped the case as well? it having 6 case fans makes me think you did.

I see CPU hit 80c probably around when it crashed. That was max temp CPU ran it that test. That is 20c below its max temp still. So it shouldn't be heat?
Cooler seems to be able to drop the temps once I assume the crash occurs as it drops from 80 to 60c pretty quick on its way down to 37c
The Corsair PSU calculator shows they recommend a 650
Seasonic calculate PSU usage of just 413 watts so PSU shouldn't be problem

I seem to be going in wrong direction, finding all the non problems
grumbles, Intel CPU have too many cores

Try running this on CPU

Intel® Processor Diagnostic Tool

This download record installs the Intel® Processor Diagnostic Tool release 4.1.9.41, which is compatible with multiprocessor systems.

www.intel.com

Do you happen to know if ram was bought as 2 sticks in one set or just 2 sticks? if it came with the Acer, its probably a set. Just checking.

Sorry yes you're right it was an Acer. And yes we did swap the case. And again yes the ram came as a pair in the original PC. Ok so she has ran the test twice. First time the PC shut down, second time it passed. Just wondering could this all be a faulty HDD. It wasn't new when we put it in?

 

[Colif]

Toshiba 1tb HDD
Samsung 500gb SSD

try running Crystaldiskinfo (Blue icons) https://crystalmark.info/en/software/crystaldiskinfo/
it will auto scan the drives, will show their health

Toshiba don't appear to have a tool for their drives.
depending on age of samsung drive, this could be used on it: https://semiconductor.samsung.com/consumer-storage/support/tools/

storage drives generally don't cause restarts.

 

[KonArtist]

try running Crystaldiskinfo (Blue icons) https://crystalmark.info/en/software/crystaldiskinfo/
it will auto scan the drives, will show their health

Toshiba don't appear to have a tool for their drives.
depending on age of samsung drive, this could be used on it: https://semiconductor.samsung.com/consumer-storage/support/tools/

storage drives generally don't cause restarts.We did run windows chkdsk and no issues. Was just a shot in the dark.

 

[Colif]

its not windows as you not getting any BSOD. It just restarts.

Search for reliability history in windows. See what it shows on any of the days it crashed. I am just curious if windows is seeing anything.
It will show hardware error for any unexpected restarts.

So the tests on the drives were okay?

think we need to check all the hardware.

have you asked a shop to look at it since you made new one? Someone who makes these things might see things you are missing.

they should have been able to test the PSU...
there are only 3 ways and 1st just proves it works, we know that, and 3rd doesn't show it under load. Software isn't always accurate

1. the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/
2. or multimeter https://www.lifewire.com/how-to-manually-test-a-power-supply-with-a-multimeter-2626158
3. or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

Not many people have multineters lying around.

there aren't many parts to check...
No tests for Motherboard. Would have to be unlucky to have 2 bad mb.

I doubt its ram, I mean... you can check it but often ram errors cause windows errors, not restarts
Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the errors. Remove/replace ram sticks with errors.

Memtest is created as a bootable USB so that you don’t need windows to run it

it doesn't take that long to run 4 passes on 8gb sticks. Doesn't help one test sleeps the system for 15 minutes, but rest is pretty fast - I ran it a few weeks ago.

Not many tests for GPU, most times you run a benchmark like Heaven and if it crashes in there, it could be GPU. It normally helps to be getting windows errors in those cases, as the drivers will crash.

 

[Kaamos_Llama]

Its the fact it wont boot at all with the 3060 in thats weird. Along with random restarts and the fact its fine under light loads I would think it points to either power or temperature issues.

Have you tried different cables from the PSU? Are you 100% sure that the PSU was brand new?

 

[Colif]

Ok so my daughter has run the test and uploaded the results. This is the linkhttps://limewire.com/d/lrJeL#eBo92gTiKa
@KonArtist did your daughters PC crash during that test? As it only really helps if it is was running during a crash. Ask her to set up logging each time she uses a program that crashes, and we see what it shows... sorry, I should have said that.

If that was during a crash, the power recorded was pretty consistent. Temps weren't that bad either.

 

[KonArtist]

Its the fact it wont boot at all with the 3060 in thats weird. Along with random restarts and the fact its fine under light loads I would think it points to either power or temperature issues.

Have you tried different cables from the PSU? Are you 100% sure that the PSU was brand new?

I'm not 100% sure. My daughter seems to think it was one I had

 

[Kaamos_Llama]

I'm not 100% sure. My daughter seems to think it was one I had

If its the same PSU, its very likely the thing causing the problems.

If youre talking about the cables. If your PSU is modular (cables arent attached permanently the PSU) and you are using the old PSU cables that didnt come with the unit you need to change them straight away. They arent always interchangeble.

 

[Colif]

If your PSU is modular (cables arent attached permanently the PSU) and you are using the old PSU cables that didnt come with the unit you need to change them straight away. They arent always interchangeble.

hardly ever are in fact. Even from the same makers. Or in corsairs case, same series. I seen a video recently where the PC wouldn't work cause they used two sets of corsair cables and the mix didn't work and killed parts on motherboard.
I had assumed they swapped the cables when they got a new case. It doesn't help to assume

 

[KonArtist]

If its the same PSU, its very likely the thing causing the problems.

If youre talking about the cables. If your PSU is modular (cables arent attached permanently the PSU) and you are using the old PSU cables that didnt come with the unit you need to change them straight away. They arent always interchangeble.

No it's not the original PSU, that is a purpose one for that build it plugged into the MOBO via a 6 pin connector, never seen one of them before. And no it's not modular

 

[Kaamos_Llama]

@Colif might have some more ideas but it sounds like you've checked the basics then.

Otherwise you could try over at Toms Hardware and see if someone there can suggest anything.

I guess it could be related to the CPU being unstable somehow, I think there were some BIOS issues with Intel 13th Gen, but you already updated to the latest. Also it doesnt work with the 3060 at all, but boots and works sporadically with the RTX 4060 and had no restarting issues with the GTX 1050 at all?