Question Blue Screen

[Bryan83]

Got brand new pc specialist build and set it all up for sons Christmas but it keeps restarting giving us blue screen. At first the message was - page fault in nonpaged area.

Now getting another fault

IRQL NOT LESS OR EQUAL.

sometimes it will boot up and work for 10 mins and sometimes lasts longer. Really starting to p me off the mrs is saying just send it back but hopefully its a easy fix and less hassle than sending the boys Xmas present back.

Any suggestions

 

[Zloth]

It's possible something isn't plugged in as well as it needs to be. Simply making sure the video card is pushed in all the way should be pretty easy.

Also, what kind of cooling does this computer have? Does it have fans or water cooling? Can you tell if it's working?

The other possibility is some component (power supply, some memory chip, whatever) is bad. Normally stores leave a computer on for about a day before sending it to check for that sort of thing but, if the store was rushing to make a Christmas delivery... Or, of course, shipping can always break stuff.

 

[Bryan83]

It's possible something isn't plugged in as well as it needs to be. Simply making sure the video card is pushed in all the way should be pretty easy.

Also, what kind of cooling does this computer have? Does it have fans or water cooling? Can you tell if it's working?

The other possibility is some component (power supply, some memory chip, whatever) is bad. Normally stores leave a computer on for about a day before sending it to check for that sort of thing but, if the store was rushing to make a Christmas delivery... Or, of course, shipping can always break stuff.

It has fans they are all working fine


PC SpecialistFusion GS GeForce GTX 1660 Super AMD Ryzen 5 8GB RAM 256GB SSD & 1TB HDD Gaming PC

I added another stick of 8gb ram to it. I have tried it with ram and without and still get bsod.

I will try remove all components and put them back in just incase it is as u say something not fitted correctly

Thanks

Bryan

 

[Brian Boru]

the mrs is saying just send it back

I'm with the Mrs on this one

There are a lot of possible causes for this fairly common error, and solving it is a long series of doing & testing—unless of course you get lucky and find the culprit quickly.

If you did any customization in BIOS, use the 'reset to defaults' option.

Disable all power-saving settings, turn off 'performance mode', disable any overclocking, unplug any attached peripherals except KB & mouse, disable as many Startup apps as possible—you want a plain vanilla simplest setup to start from, so eliminate as many variables as possible.

Boot from something—eg recovery USB—other than the system drive, in case it's dodgy.

The likeliest culprits are drivers, this error most often results from two drivers competing for memory resources. Could be any two.
You could try WhoCrashed, it's a good tool which might identify the problem.

Go into Device Manager and look for warning icons—resolve any warnings & test. Then make a list of all the devices you know about—ie ignore stuff like System & Ports. Go to each component manufacturer's site and download their latest stable driver. Now in Device Manager, uninstall each existing driver & then install the new download—doesn't matter if it's the same version, the old one might have a small corruption.

If you want to test RAM, get MemTest86—it'll take hours, so it's an overnight job.

If drivers don't solve it, next is to disable all devices in BIOS except KB, mouse, onboard graphics and system storage—sound, network [wifi, lan], etc, turn all off. If PC runs well for say an hour, re-enable one device and test for another hour. Repeat until it fails—last item you re-enabled is the culprit.

Next physically remove all components except motherboard & RAM & system disk—I assume mobo has on-board graphics which is turned on in BIOS. If PC runs well for say an hour, install one component and test for another hour. Repeat until it fails—last component you installed is the culprit.

 

[Bryan83]

Thanks for the input guys will give pc specialist a call when open tomorrow and hopefully can get it resolved.

 

[Brian Boru]

Good luck—tell the Mrs she owes me a beer