That, and it is fairly easy to trace people from voices, if you know what you are looking for. I'm pretty sure voices are considered "personally identifiable information."I mostly have some privacy concerns about this. People tend have FAR looser lips than fingers.
I think some places may use AI for some general monitoring (or are trying to implement this), but this is specifically about actually recording and storing the raw audio, for at least a period of time.Wait, our voice comms on proprietary software weren't already being monitored?
And for the purpose of that audio being actively reviewed. I agree this is a new territory we're entering.this is specifically about actually recording and storing the raw audio