Question PC Won’t Restart

[itsElonzo]

My computer won’t restart instead it just goes to sleep. The weird part is the fans and lights are still on while the keyboard and mouse shut off. The only way I can wake it is by manually pressing the power button. The computer can shut down no problem but when I select restart that’s when I get the issue. Any ideas?

 

[Colif]

does windows go through the shutdown process? could be windows is closing but the bios isn't shutting pc off, it can happen if there is a conflict.

is this windows 10? the way it works by default, a restart is the only time PC is actually powered down, whereas on a shutdown its going into a hybred hibernate. So its odd it happens on a restart only

never seen a pc go to sleep instead of restart, that is a strange reaction

if you are on win 10, try this
right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:

Repair-WindowsImage -Online -RestoreHealth
and press enter

SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

what are specs of the PC? Could be we just need to update some drivers to get it to work properly.

 

[Brian Boru]

bios isn't shutting pc off

So I suppose a BIOS update should be done.

Elonzo, after trying Colif's suggestions, have a look in Event Viewer for errors or warnings around the time of a failed restart, it could pinpoint the culprit.

 

[Colif]

maybe, sometimes resetting bios to defaults can fix it, if its a conflict with how windows powers off.

More info on pc will help, if its an intel cpu updating the Intel management engine interface drivers could be all it needs.