Laptop Crash Concern (Kernel-Power Source)

[Omega83]

I'm not going to give you any direct links for the subject, as after doing some preliminary research, it seems like switching to the newer NVMe driver has the potential to bork your OS.

If you're interested, I would suggest doing some Googling and finding out more answers and reading through people's experiences with doing it. It seems to be relatively half baked at the moment, so do it at your own risk.

Hey again. Thank you so much for your help though! Yeah, I did some more research, and it seems like there are some risks to switching to the newer nvme driver such as not being able to boot into safe mode, and even saw that SSDs could disappear in the OS or not be recognized. I went into device manager, and both of the SSDs are using the disk.sys driver. Don't really want to switch to the newer nvme driver due to those risks, and that this is my only "working" gaming laptop. Of the 3 Kernel-power crashes that I have had, 2 happened recently: one this week (Yesterday), and one previous week. The third happened back in middle of March...

 

[Omega83]

Hi again guys, here is where I am at: I contacted Lenovo support about the crashes, they said for me to look at "Reliability Monitor", and I found the time and info about the latest crash (yesterday). Here is what I found when I clicked on "Windows- Hardware Error" Critical Event that happened at 3:40PM. Below that was followed by the "Windows stopped working" at 3:41PM, and "Windows was not properly shut down" also at 3:41PM:

Source
Windows

Summary
Hardware error

Date
‎5/‎28/‎2026 3:40 PM

Status
Report sent

Description
A problem with your hardware caused Windows to stop working correctly.

Problem signature
Problem Event Name: LiveKernelEvent
Code: 117
Parameter 1: ffffcb8fca9d6050
Parameter 2: fffff8058ddf7e60
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_26200
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.26200.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Blackwell

Isin't that related to my Nvidia RTX 5060 Graphics Card in laptop? Thoughts and help appreciated again 🙂

 

[Colif]

Bucket ID: LKD_0x117_Tdr:A_IMAGE_nvlddmkm.sys_Blackwell

that is indeed the Nvidia display driver

You have options.
I would download DDU from here: https://www.guru3d.com/download/display-driver-uninstaller-download/
Unzip it and install program - you cannot run this in normal mode
Boot into safe mode
run DDU and uninstall Nvidia Drivers and then restart back into windows

Now, you can either install the latest drivers using the Lenovo app or
you can install the latest drivers from the link Lutfij provided

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-7-8745hx.html

Lenovo's latest driver is from March, whereas AMD have one from this month. Its possible Lenovo will release that on your laptop in coming months.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-pro-5-16adr10/83lt/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

 

[Omega83]

that is indeed the Nvidia display driver

You have options.
I would download DDU from here: https://www.guru3d.com/download/display-driver-uninstaller-download/
Unzip it and install program - you cannot run this in normal mode
Boot into safe mode
run DDU and uninstall Nvidia Drivers and then restart back into windows

Now, you can either install the latest drivers using the Lenovo app or
you can install the latest drivers from the link Lutfij provided

https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-8000-series/amd-ryzen-7-8745hx.html

Lenovo's latest driver is from March, whereas AMD have one from this month. Its possible Lenovo will release that on your laptop in coming months.

https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/legion-series/legion-pro-5-16adr10/83lt/downloads/driver-list/component?name=Display%20and%20Video%20Graphics&id=635380F4-448F-4129-AA77-265289D96F6F

Thanks for the info! What could be causing that Nvidia driver crash? I recently installed the Nvidia App, as that is what Nvidia will be using going forward instead of the older Nvidia Control Panel. I installed the latest GRD (Game-Ready Driver) through the Nvidia App. I am confused though: The link you posted from lutfij is for AMD. My Laptop's CPU is Ryzen 7 with Radeon Graphics, but the dedicated graphic card is Nvidia RTX 5060. Should I be concerned about this crashing? It happened 2x in the past 2 weeks, but the one prior was back in March. I did post about said crashing on Eleven Forums, and they are not entirely sure the crash was related to Nvidia Video Driver... Not sure how to proceed with this issue. I am mainly concerned crash might happen during a Windows Update, or even when updating Nvidia Video Driver... Further help appreciated 🙂

 

[Colif]

I did post about said crashing on Eleven Forums, and they are not entirely sure the crash was related to Nvidia Video Driver... Not sure how to proceed with this issue.

If you were getting BSOD, I could point you at a forum that could help there, but its crashing seemingly without them. I understand the position of 11 forums, there is not enough info.

An Event 117 error (often appearing as LiveKernelEvent 117) is a Windows Timeout Detection and Recovery (TDR) event. This means your graphics card (GPU) stopped responding, and Windows attempted to reset the driver to prevent a full system crash

So even if the restart at 3.41 wasn't directly caused by GPU, it is possible. Often the PC will try to restart the drivers and after a certain amount of retries, it is likely to swap to the default display drivers and if you in a game, that won't work well.

I am confused though: The link you posted from lutfij is for AMD. My Laptop's CPU is Ryzen 7 with Radeon Graphics, but the dedicated graphic card is Nvidia RTX 5060.

oops. Thats on me... I should have been awake enough to realise it was the wrong driver he linked... and that you had an Nvidia card.

You could follow the ddu steps still and just install nvidia drivers instead.

the newest drivers have been reported to break G Sync/VRR so I would use older ones.
Use the official NVIDIA Driver Downloads page to grab a stable build from the 595.x branch (e.g., 595.76 or similar), which do not exhibit the same G-SYNC problems.

 

[Omega83]

If you were getting BSOD, I could point you at a forum that could help there, but its crashing seemingly without them. I understand the position of 11 forums, there is not enough info.

An Event 117 error (often appearing as LiveKernelEvent 117) is a Windows Timeout Detection and Recovery (TDR) event. This means your graphics card (GPU) stopped responding, and Windows attempted to reset the driver to prevent a full system crash

So even if the restart at 3.41 wasn't directly caused by GPU, it is possible. Often the PC will try to restart the drivers and after a certain amount of retries, it is likely to swap to the default display drivers and if you in a game, that won't work well.



oops. Thats on me... I should have been awake enough to realise it was the wrong driver he linked... and that you had an Nvidia card.

You could follow the ddu steps still and just install nvidia drivers instead.

the newest drivers have been reported to break G Sync/VRR so I would use older ones.
Use the official NVIDIA Driver Downloads page to grab a stable build from the 595.x branch (e.g., 595.76 or similar), which do not exhibit the same G-SYNC problems.

Thank you for the help and info! I rolled back to Nvidia GRD 596.49. Is that driver ok to use? Does 596.49 have G-Sync issues? Further help appreciated 🙂

 

[Colif]

According to Google search, for the RTX 40 and 50 Series: Version 591.86 is widely considered the most reliable release for newer cards.

I haven't had one in a few years so I can't speak for myself.

not sure how often you update but I used to find with Nvidia drivers, it was best to just stick with one that works instead of updating just cause a new one exists.

 

[Omega83]

According to Google search, for the RTX 40 and 50 Series: Version 591.86 is widely considered the most reliable release for newer cards.

I haven't had one in a few years so I can't speak for myself.

not sure how often you update but I used to find with Nvidia drivers, it was best to just stick with one that works instead of updating just cause a new one exists.

Thanks for the info! I thought it was usually best to update to latest GRD when they release. For example, the latest GRD (610.47) has some game bug fixes and the latest DLSS (?). What do you suggest I do going forward?

 

[Colif]

I would wait a week or two after a driver is released and then do a search of its number and see if any known issues that may effect you.

If its adding new features, you could hope its been tested enough before release that it doesn't break something else, but there are so many combos of hardware that its easy for problems to slip through the gaps. The same problem happens with Windows updates.

I would probably grab the feature updates right away and hope it doesn't break anything. As you can always run DDU and roll back.

There is still a chance that the GPU drivers aren't the cause of your shutdowns, it might just be a coincidence but its somewhere to start. TDR errors can cause windows to restart. IF the driver refuses to restart, windows may have no choice. I could be victim blaming, it might have crashed but not be cause.

I wonder if you are getting BSOD and they just not showing. I would run this and see if it finds any - it blames the victim as well, but it is a way to find if you had any.

Resplendence Software - WhoCrashed, automatic crash dump analyzer

WhoCrashed, automatic crash dump analyzer for Windows

www.resplendence.com

if it does, I may have somewhere you can ask. Prefer not to waste time.

 

[Omega83]

I would wait a week or two after a driver is released and then do a search of its number and see if any known issues that may effect you.

If its adding new features, you could hope its been tested enough before release that it doesn't break something else, but there are so many combos of hardware that its easy for problems to slip through the gaps. The same problem happens with Windows updates.

I would probably grab the feature updates right away and hope it doesn't break anything. As you can always run DDU and roll back.

There is still a chance that the GPU drivers aren't the cause of your shutdowns, it might just be a coincidence but its somewhere to start. TDR errors can cause windows to restart. IF the driver refuses to restart, windows may have no choice. I could be victim blaming, it might have crashed but not be cause.

I wonder if you are getting BSOD and they just not showing. I would run this and see if it finds any - it blames the victim as well, but it is a way to find if you had any.

Resplendence Software - WhoCrashed, automatic crash dump analyzer

WhoCrashed, automatic crash dump analyzer for Windows

www.resplendence.com

if it does, I may have somewhere you can ask. Prefer not to waste time.

Thanks again for the help and info! I ran that program and it did find that the nvidia gpu driver was to blame, and suggested finding an update for it. What do you suggest I do?

 

[Colif]

I assume the crash it found was the one you already had, and not one since you replaced drivers.
Since you have updated the drivers, I would wait and see if you get any more crashes.

 

[Omega83]

I assume the crash it found was the one you already had, and not one since you replaced drivers.
Since you have updated the drivers, I would wait and see if you get any more crashes.

Thank you so much for all your help! Here are a few questions/concerns going forward:

1. Should I update to latest Nvidia Game-Ready Driver now?
2. What should I do if Kernel-Power crashes continue, and/or get more frequent?
3. What would happen if a crash occurred when updating Windows, or worse when in middle of an Nvidia Video Driver Update?

Note: Before I update Nvidia Drivers, I always create a Restore Point through Windows Control Panel>Recovery.

Thoughts and help greatly appreciated 🙂

 

[Colif]

I would put off going to the latest driver again until you know you aren't crashing now.
Wait and see if that was the cause. Give it a week or so.

If you do keep crashing, I would follow the steps in this thread and post your results there, they are the people who tried to help me last time I had bsod - Sysnative BSOD instructions

I used to try to help people with BSOD on Tom's but well, they actually know they are doing, I was learning as I went. Some of them now help on Tom's, or did last time I looked.

You could post there now but as you replaced the driver mentioned, it may not achieve anything.

The fact you ran whocrashed means it would have set your PC up for minidumps so that may make their life easy... although for most part the program they use to collect info would get most of that info now.

If you do post there, show link here. I cannot help you there but I can watch and see what they suggest.

3. what ifs... I cannot see the future. I could speculate
The chance depends on the cause, if its GPU drivers, its unlikely to happen during a windows update. If you ran ddu before updating the drivers, it would be unlikely... if it did at that time, I would question hardware at that point.

Delaying an update because you concerned about something else makes sense to me. I have done that myself.

No point updating to latest Nvidia drivers if they just cause error again.

 

[Omega83]

I would put off going to the latest driver again until you know you aren't crashing now.
Wait and see if that was the cause. Give it a week or so.

If you do keep crashing, I would follow the steps in this thread and post your results there, they are the people who tried to help me last time I had bsod - Sysnative BSOD instructions

I used to try to help people with BSOD on Tom's but well, they actually know they are doing, I was learning as I went. Some of them now help on Tom's, or did last time I looked.

You could post there now but as you replaced the driver mentioned, it may not achieve anything.

The fact you ran whocrashed means it would have set your PC up for minidumps so that may make their life easy... although for most part the program they use to collect info would get most of that info now.

If you do post there, show link here. I cannot help you there but I can watch and see what they suggest.

3. what ifs... I cannot see the future. I could speculate
The chance depends on the cause, if its GPU drivers, its unlikely to happen during a windows update. If you ran ddu before updating the drivers, it would be unlikely... if it did at that time, I would question hardware at that point.

Delaying an update because you concerned about something else makes sense to me. I have done that myself.

No point updating to latest Nvidia drivers if they just cause error again.

Hey again. When I do go to update Nvidia Driver, what would happen if I had a crash in the middle of doing that? Mainly concerned about possible crash during a Windows or Nvidia update process... Thoughts and further help appreciated 🙂

 

[Colif]

There are too many possibilities. I can't tell you every possible reaction.

Driver update could just result in driver not installing, or a BSOD. Most of the time the driver will install fine.
Windows update... windows does those after your user is logged off, so I don't think any drivers actually running during that stage.

That is if the crash is caused by a driver.

 

[BeardyHat]

Just wanted to come back and mention something: I had two random restarts on my Legion Pro 5 yesterday. What I noticed is that they both seemed to be related to sleep and then waking up the Nvidia graphics card with the Nvidia App.

Changed the sleep settings so that it'll sleep now after 2 hours, rather than 30 minutes and then hybrid sleep (probably the main source of the issue, if I'm honest. Hybrid sleep often has issues, so it's probably worth disabling entirely.) after 3 hours and didn't see the issue the rest of the day. But it's not been that long to say if this is definitive.

 

[Colif]

I would update all drivers, as sleep messing up is usually caused by old drivers. It may not be the GPU.