Got a HyperX Cloud III during Amazon Prime Days, mostly for the microphone, and I can't get it working. I downloaded the HyperX software and have the latest driver. Windows 11 recognizes both the headphones and the microphone, and yet the microphone is not working. The headset is plugged in via USB.
I have a $9 USB microphone that works just fine, but when I test the headset, the max sound coming through is anywhere from 6 to 9 percent. What is worse is that the sound is significantly worse when using the USB versus using the sound jack, but then the microphone doesn't work at all.
I've tried all the USB ports. I have the mute button on the headset turned off. The settings in Windows 11 seem correct to me, as it recognizes both the headset and the microphone.
I'm at a complete loss.
I have a $9 USB microphone that works just fine, but when I test the headset, the max sound coming through is anywhere from 6 to 9 percent. What is worse is that the sound is significantly worse when using the USB versus using the sound jack, but then the microphone doesn't work at all.
I've tried all the USB ports. I have the mute button on the headset turned off. The settings in Windows 11 seem correct to me, as it recognizes both the headset and the microphone.
I'm at a complete loss.