I have a new G16 that I've used less than 10 times. From the factory, the battery lasts about an hour with normal web browsing (web searching and email - no streaming or gaming) and then dies.
I have "Premium Plus" service and warranty and Dell support says that there's nothing wrong with my battery and they refuse to replace it. I've made all of their recommended changes to my settings and updated everything multiple times. They just keep saying "As the internal team guideline battery is working as per design and there is no hardware issue with the battery. As the battery is a consumable component and its life deteriorates with time and usage".
Anyone else have a battery that dies this quickly from factory?
I have "Premium Plus" service and warranty and Dell support says that there's nothing wrong with my battery and they refuse to replace it. I've made all of their recommended changes to my settings and updated everything multiple times. They just keep saying "As the internal team guideline battery is working as per design and there is no hardware issue with the battery. As the battery is a consumable component and its life deteriorates with time and usage".
Anyone else have a battery that dies this quickly from factory?