Question Brand new HP Omen 15 freezes when unplugged

[goglump4]

Hi! I bought the HP omen 15 (RTX 3060) a few weeks ago. Everything seemed fine at first, but after a few days of use, the computer started freezing everytime I used it unplugged. It always takes about 15 minutes for it to stop working. I can still move the mouse, but any other command is useless and the only way for me to make the computer work again is to turn it off by pressing the power button down. The screen doesn't turn black or blue or anything, it just freezes. Any advice? I'm starting to get really nervous about this...

 

[Colif]

if its only new, take it back to HP and get them to fix it