This indeed sucks when customer support doesn't do their job which is "support" - although they recently have started a live chat customer service, which you should maybe give a try. Hope you get a solution :)
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I see where you're coming from, I too believe after they went the exclusive route, they could have offered the exclusive games at much lower price than standard and it would have at least turned Epic into a defacto store for exclusives. Which to be honest is completely fine with me.
That's it, that's the post.
Lets use this thread to discuss your general views on EGS. Open to all viewpoints! In favor or not in favor, just want to get how the public generally guages this store after being established on the PC community for almost 2 years now.